Bilingual (Spanish) Video Teller - Full Time

Credit Union ONE•Ferndale, MI

11d•Hybrid

About The Position

The Bilingual (Spanish) Video Teller enhances members’ experience by providing accurate, professional, and consistent service focused on member satisfaction and retention. The position requires knowledge of retail products and services, the ability to identify member needs and referral opportunities, and comfort using technology and communicating with members through video channels. The role handles financial transactions such as check cashing, withdrawals, deposits, and loan payments; resolves member service issues; and provides backup support to the Contact Center. Duties also include monitoring interactive member transactions, processing online account applications, responding to member emails, educating members about electronic services, maintaining product and technology knowledge, and identifying cross-sales and referrals. The teller prioritizes work according to operational needs, works toward team and organizational goals, completes required training, and adapts to changes in the work environment. This is a hybrid position. Credit Union ONE offers a competitive benefits package to full- and part-time employees.

Requirements

High school diploma or General Education Degree (GED).
At least one year of work-related experience in financial services, retail, or general sales; relevant education or training should be applicable to those industries.
Above-average technology skills and experience with Apple and Android products, including the ability to assist members with tablets, mobile devices, interactive or virtual equipment, online banking, and web-based products.
Commitment to excellent member service and consistently delivering the Credit Union ONE service process.
Professional image and adherence to Credit Union ONE Professional Appearance Guidelines.
Exceptional verbal, written, and interpersonal communication skills, including the ability to understand and interpret documents and procedures, write correspondence, and communicate clearly with members and employees.
Exceptional oral communication skills and the ability to demonstrate convenience-related devices onsite.
Ability to handle complex problems involving multiple facets and variables in non-standardized situations.
Ability to work without supervision while performing duties.

Responsibilities

Process financial transactions and service accounts, including deposits, withdrawals, loan payments, new accounts, problem resolution, debit card replacement orders, and electronic services.
Monitor and professionally handle interactive member transactions.
Process online account applications; review accounts, refer applications to a branch when needed, close applications due to suspected fraud, fund approved accounts, and communicate application status to members.
Answer inbound Contact Center calls as needed based on call volume, with a minimum expectation of four hours per week.
Monitor and respond to member emails during shifts when not processing a member transaction.
Educate members about online, mobile, ATM, and shared-branching services and help them sign up for these services.
Maintain knowledge of Credit Union ONE technology offerings and educate members about available channels.
Maintain knowledge of products, services, features, benefits, operational and system issues, promotions, and special offers.
Identify opportunities to expand member relationships, offer appropriate products and services, and refer members to appropriate staff.
Prioritize work according to branch needs and demand, meet goals, and manage multiple work functions while delivering strong member service.
Participate in and complete required ongoing loan and sales training and adapt to changes in the work environment.