Bilingual (Spanish) Video Teller - Full Time

Credit Union ONE Career•Ferndale, MI

10d•Hybrid

About The Position

The Bilingual (Spanish) Video Teller enhances members’ experience by providing accurate, professional, consistent service focused on member satisfaction and retention. The position handles financial transactions and account services, communicates with members through video channels, identifies additional needs and referral opportunities, and resolves service issues. It also provides Contact Center backup and responds to member emails when not serving a member. This is a hybrid position.

Requirements

High school diploma or GED.
At least one year of work-related experience in financial services, retail, or general sales.
Above-average technology skills, including experience with Apple and Android products, tablets, mobile devices, interactive or virtual equipment, online banking, and web-based products.
Commitment to delivering strong member service consistently.
Exceptional verbal, written, and interpersonal communication skills, including the ability to interpret documents and procedures, write correspondence, and communicate clearly with members and employees.
Ability to demonstrate convenience-related devices onsite.
Ability to handle complex problems with multiple facets and variables in non-standardized situations.
Ability to perform duties without supervision.
Professional appearance in accordance with Credit Union ONE guidelines.

Responsibilities

Process financial transactions and service accounts, including deposits, withdrawals, loan payments, new accounts, problem resolution, debit card replacement orders, and electronic services.
Monitor and professionally handle interactive member transactions through electronic communication channels.
Process online account applications, review accounts, refer applications to a branch when needed, close applications due to suspected fraud, fund approved accounts, and communicate application status to members.
Answer inbound Contact Center calls as needed based on call volume, at a minimum of four hours per week.
Monitor and respond to member emails with questions or concerns when not processing a member transaction.
Educate members about online, mobile, ATM, and shared branching services and help them sign up for these services.
Maintain knowledge of the credit union’s technology offerings and educate members about available channels.
Maintain knowledge of products, services, benefits, features, promotions, and related operational and system processes.
Identify appropriate opportunities to expand member relationships, offer additional products and services, and refer members to appropriate staff.
Prioritize work according to branch needs and demands, manage multiple work functions, and work toward individual, team, departmental, and organizational goals.
Participate in and complete required ongoing loan and sales training, and adapt to changes in the work environment.
Maintain a professional image in accordance with Credit Union ONE’s Professional Appearance Guidelines.