Part Time Teller

PNC•Lumberton, TX

17d•Onsite

About The Position

As a Part Time Teller within PNC's Lumberton Main Street Branch, the employee will be based in Lumberton, Texas, and deliver customer experiences intended to improve financial wellbeing and build customer loyalty. The role processes customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals. It is an in-office position. Spanish-speaking ability is preferred.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, or GED is not typically required for this role level.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
Spanish speaking ability is preferred.
No required certifications or licenses.
Must meet applicable FDIA Section 19 requirements and, for any registered role, applicable SAFE Act and/or FINRA requirements.

Nice To Haves

Spanish speaking ability.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver customer experiences aimed at improving financial wellbeing and creating loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities during customer interactions and refer customers to branch staff as appropriate.
Perform lobby engagement activities, connect with customers, and position PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Support customer focus by prioritizing customer needs and satisfaction in business decisions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee life insurance, depending on eligibility.
401(k) with PNC match, pension, and stock purchase plans, depending on eligibility.
Back-up child and elder care, depending on eligibility.
Adoption, surrogacy, and doula reimbursement, depending on eligibility.
Educational assistance, including select programs that are fully paid, depending on eligibility.
Wellness program with financial incentives.
Parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Seven occasional absence days each year, unless otherwise required by law, depending on eligibility.
Part-time employees accrue vacation time based on hours worked in the current calendar year, including overtime, for use after 90 days of service.