POS Technical Support Specialist II
NorthAB LLC • Remote work MI, MI5d • $20 - $28 • Remote
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POS Tech Support Specialist
NorthAB LLC•Remote work MI, MI
•$20 - $28•Remote
About The Position
The POS Technical Support Specialist II supports merchants using Oracle Simphony and other POS systems by addressing technical questions related to hardware, software, and networking. The role configures and deploys merchant hardware, fulfills new and replacement hardware orders, tracks inventory and related database entries, performs point-of-sale data entry and hardware swaps, and maintains accurate electronic records. The specialist provides high-quality customer service and promptly escalates higher-level merchant or deployment issues. The schedule requires one evening shift and one weekend shift per week.
Requirements
- High school diploma or equivalent.
- At least 3 years of call center support experience with Oracle Simphony.
- At least 2 years of technical customer service experience.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Strong general knowledge of computers.
- Familiarity with Microsoft Office and/or Google Suite.
- Direct technical support experience with Simphony or Micros Res3700 POS system.
Responsibilities
- Support clients using Oracle Simphony and other POS systems with technical questions about hardware, software, and networking.
- Fulfill orders for new or replacement hardware and configure the equipment.
- Route tickets and calls to appropriate personnel as needed.
- Perform point-of-sale data entry and hardware swaps.
- File electronic documents and ensure stored information is accurate and complete.
- Assist team members with tracking inventory, including RMAs.
- Provide customer service and promptly escalate higher-level merchant and deployment issues.
Benefits
- Medical, dental, and vision coverage.
- Paid time off.
- 401(k) with match.
- Mental health support and well-being program.
- Paid maternity and paternity leave.
- Education assistance.
- Company-funded lifestyle spending account.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Job Search Resources
Career Resources
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