Application & Technical Support Specialist III
About The Position
The Application and Technical Support Specialist III promotes the use of HarbisonWalker International refractory products and supports customer relationships through expert product knowledge and technical advice. The role solves customer inquiries, problems, and needs and develops and executes market-growth strategies within assigned areas of responsibility. The specialist analyzes complex application needs and proposes or refines lining designs and installation methods to support customer and business needs. The role also contributes to new product development and launches, product promotions, technical marketing strategies, market and portfolio analysis, and product rationalization and standardization. It involves training customers and internal teams, collaborating with R&D on complaint investigations and failure analysis, and representing the company at industry events.
Requirements
- Four to six years of experience in refractory technical marketing, research, quality assurance, or sales.
- Bachelor of Science degree in Engineering, Ceramics, Metallurgy, Chemical Engineering, Materials Science, or a related field.
- Knowledge of refractory products, installation methods, construction skills, and customer applications.
- Computer operation skills, including proficiency in Microsoft Office Suite and advanced Excel and PowerPoint expertise.
- Excellent written and verbal communication and presentation skills, including presentation planning and delivery, and the ability to communicate across all levels of the organization.
- Ability to work effectively in a team environment.
- Strong analytical, strategic-thinking, and business problem-solving skills.
- Project management skills and ability to coordinate multi-department projects.
Responsibilities
- Provide expert technical advice and support on HarbisonWalker International products and applications to address customer inquiries, problems, and needs.
- Provide internal and external training on products and applications.
- Collaborate with the internal R&D department on complaint investigations and failure analysis, ensuring information sharing and alignment on goals.
- Analyze complex application needs and propose, alter, refine, or define lining designs and installation methods in support of customer and business needs.
- Develop business cases for new product development and create, execute, and track new product launch plans.
- Create and execute product promotions and technical marketing strategies.
- Maintain knowledge of industry trends, training opportunities, and forecasts.
- Attend and present at industry tradeshows and seminars.
- Perform market analysis and assist with product portfolio analysis aligned with market segment plan initiatives.
- Assist with product rationalization, product portfolio modifications, and shape standardization.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
