Application Support Specialist

Blue Cross & Blue Shield of Mississippi•Flowood, MS

About The Position

The Applications Support Specialist serves as a subject matter expert for assigned core business applications, bridging technology and business operations. The role provides technical support, troubleshoots system issues, and helps ensure business teams can use their applications effectively. It involves learning and mastering assigned applications, identifying issues, researching solutions, recommending process improvements, and supporting solutions through implementation and training. The specialist works with vendors and cross-functional technology teams to coordinate application installations, upgrades, updates, and implementations while limiting disruption to business areas. The position also creates technical documentation and application status reports, and trains employees who use the applications. Strong communication, accuracy, attention to detail, project follow-through, and customer support are important to success. The position is with Blue Cross & Blue Shield of Mississippi. The employer describes a health-focused campus with a walking track, onsite gym, café, and monthly team events. It offers medical benefits, a 401(k), paid time off, and a schedule described as supporting work/life balance.

Requirements

Bachelor’s degree in computer science, math, or a related field.
Two or more years working in a technology support role.
Strong verbal and written interpersonal and communication skills.
Superior telephone etiquette and the ability to deal effectively with customers, vendors, peers, and management.
Advanced knowledge of Microsoft Office tools.
Ability to work with a high degree of accuracy.

Responsibilities

Provide first-level support for an assigned business area and resolve application issues.
Analyze business processes and recommend improvements to management.
Coordinate with vendors to manage application installations, upgrades, and updates while limiting interruptions to the business area.
Collaborate cross-functionally with Server Engineers, Network Engineers, Information Security, and others to oversee implementations from start to finish.
Provide technical documentation, application status reports, and training to employees who use the application.
Identify issues, research solutions, and guide the implementation of solutions and processes.
Follow projects through to completion and provide customer training and support.