Application Support Specialist

Blue Cross & Blue Shield of Mississippi•Flowood, MS

About The Position

The Application Support Specialist serves as a subject matter expert for assigned core business applications, bridging technology and business operations. The role provides technical support, troubleshoots system issues, and helps ensure teams can use applications effectively. It involves analyzing business processes, coordinating application installations and updates, collaborating with technical teams and vendors, and creating documentation and training for employees. The specialist is expected to communicate effectively with customers, vendors, peers, and management; research and resolve issues accurately; and follow projects through implementation, training, and ongoing support.

Requirements

Bachelor’s degree in computer science, mathematics, or a related field.
Two or more years working in a technology support role.
Strong verbal and written interpersonal and communication skills.
Superior telephone etiquette for dealing effectively with customers, vendors, peers, and management.
Advanced knowledge of Microsoft Office tools.
Ability to work with a high degree of accuracy.

Responsibilities

Provide first-level support for the assigned business area to resolve application issues.
Analyze business processes and recommend improvements to management.
Coordinate with vendors to manage application installations, upgrades, and updates while limiting interruptions to the business area.
Collaborate cross-functionally with Server Engineers, Network Engineers, Information Security, and others, and oversee implementations from start to finish.
Provide technical documentation, application-status reports, and training to employees who use the application.
Research issues and provide guidance on implementing solutions and processes.
Follow projects through to completion and provide customer training and support.