Market Application Support Specialist

SEAGA MANUFACTURING INC 1•River Falls, WI

2d•$53,000 - $57,000•Onsite

About The Position

For over a decade, the company has delivered customized micro-market solutions to operators and end-users across North America, emphasizing lasting partnerships, quality, service, and technology. The Market Application Support Specialist provides customer and internal stakeholder support for market applications, assists with hardware and software projects, and helps maintain customer satisfaction. The role works on-site Monday through Friday during scheduled hours and participates in a rotating Saturday remote-support schedule shared by the Market Application Support team.

Requirements

Proven experience in a customer service role, preferably in a fast-paced environment.
Excellent verbal and written communication skills and a professional, friendly demeanor.
Strong problem-solving and decision-making skills.
Ability to handle challenging customer situations with empathy and professionalism.
Proficiency with customer service software, CRM systems, Microsoft Office, and other relevant tools.
Good organizational skills and attention to detail.
Ability to multitask, prioritize, and manage time effectively.
Positive attitude and a genuine desire to assist and satisfy customers.
Flexibility to work shifts, including evenings, weekends, and holidays if required.

Nice To Haves

BA/BS degree or equivalent practical experience.
Two years of customer service experience.
Two years of technical experience.
Proficiency with customer service software, CRM systems, Microsoft Office, and other relevant tools.

Responsibilities

Assist customers by phone, email, live chat, or in person, providing prompt and courteous service.
Address customer inquiries, concerns, and complaints efficiently and in a timely manner.
Assess customer needs, provide appropriate solutions, and escalate issues to the appropriate department when necessary.
Maintain knowledge of company products, services, policies, and procedures to provide accurate information and recommendations.
Act as a liaison between customers and internal teams to support communication and problem resolution.
Follow up with customers to confirm issues are resolved and maintain accurate records of interactions.
Monitor industry trends and developments to anticipate customer needs and provide proactive support and recommendations.
Collaborate with team members to improve customer service processes and contribute to customer satisfaction goals.
Participate in shared projects to keep hardware and software up to date and functioning successfully.
Maintain a regular on-site Monday-through-Friday schedule during scheduled hours to support market applications and internal stakeholders.
Participate in a rotating Saturday remote-support schedule to provide customer and operational coverage.