Application Support Specialist
About The Position
Potter Global Technologies is hiring an Application Support Specialist to provide technical support for business applications used across office and manufacturing operations. The role helps employees access and use the tools they need, troubleshoots software issues, and partners with internal IT teams and external support providers to resolve complex technical challenges. It is an on-site, full-time position at the company’s manufacturing facility in Hazelwood, Missouri. The specialist supports applications including Microsoft 365, SolidWorks, CRM systems, DocuWare, Epicor, and applications hosted through Internet Information Services (IIS). The role also supports remote access, application connectivity, system access, and software on manufacturing handheld devices such as barcode scanners. Success requires strong troubleshooting, clear communication, customer service, discretion, and the ability to prioritize competing requests.
Requirements
- Bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems, or a related field, or an equivalent combination of education and relevant work experience.
- At least two years of experience in a corporate help desk, technical support, or application support environment.
- Working knowledge of Microsoft 365 applications, including Word, Excel, PowerPoint, and Outlook.
- Strong troubleshooting and problem-solving skills, including researching application issues, identifying root causes, and implementing solutions.
- Excellent verbal and written communication skills and the ability to interact effectively with users and stakeholders at all organizational levels.
- Strong customer service skills and a patient, professional, user-focused approach.
- Ability to manage multiple projects and competing priorities while meeting deadlines in a fast-paced environment.
- Self-motivation, a bias for action, a sense of urgency, and strong time-management skills.
- Ability to collaborate across teams and build positive working relationships.
- Strong attention to detail and commitment to accuracy, quality, and continuous improvement.
- Integrity, professionalism, and discretion when handling sensitive and confidential information.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Nice To Haves
- Experience supporting ERP systems such as Epicor, Sage, or Oracle.
- Experience supporting SolidWorks, CRM platforms, DocuWare, or applications hosted through IIS.
- Familiarity with web technologies including HTML5, CSS3, Bootstrap, PHP, and JavaScript.
- Experience writing, analyzing, or troubleshooting SQL queries.
- Microsoft Office certifications in Word, Excel, PowerPoint, or Outlook.
- Experience supporting barcode scanners or other handheld devices in a manufacturing environment.
Responsibilities
- Provide end-user support for business-critical applications, including Microsoft 365, SolidWorks, CRM systems, DocuWare, Epicor, and applications hosted through IIS.
- Research, diagnose, and resolve application-related issues, working with internal IT teams and external support providers as needed.
- Help users resolve remote access, application connectivity, and system access challenges.
- Support software on handheld devices, including barcode scanners used in manufacturing.
- Explain technical concepts, troubleshooting steps, and resolutions clearly to users with varying levels of technical expertise.
- Document support requests, troubleshooting activities, resolutions, and recurring issues.
- Prioritize support requests and assigned tasks according to business impact, urgency, and deadlines.
- Keep managers and end users informed about progress, service interruptions, and issues that could affect timelines or operations.
- Handle sensitive documents and confidential information discreetly and in accordance with company policies and compliance requirements.
- Take on additional responsibilities as needed to support team goals and project milestones.
Benefits
- Employee Ownership Program
- Competitive health, dental, and vision plans
- 401(k) with company match
- Generous paid time off and holidays
- Continuous learning and development opportunities
- Financial wellness programs, including complimentary Certified Financial Planner sessions
- Recognition programs celebrating individual and team achievements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
