Application Support Specialist

University of North Texas System • Denton, TX

20h

About The Position

The Application Support Specialist works with academic units to ensure the proper coding and maintenance of degree requirements in UNT’s degree audit application. The role requires extensive knowledge of student, curricular, and academic records, processes, policies, and procedures, along with the ability to identify and address problems. Maintaining accurate degree audits and sequencing directly affects enrollment and retention. This is a technical position and is not student-facing.

The position is in the University of North Texas Registrar’s Office in Denton, Texas. The Registrar’s Office supports students, faculty, staff, and other constituents with academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification, academic records, and state and federal reporting. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with some overtime.

Requirements

• Associate’s degree in a related field and two years of work experience in computing, information systems, or a related field, or an equivalent combination of education, training, and experience.
• Proficient understanding of relational databases, client-server concepts, and computer programming.
• Understanding of all phases of the application development lifecycle.
• Strong Microsoft Office skills, including Word and Excel.
• Excellent organization, teamwork, problem-solving, and verbal and written communication skills.
• Ability to work well with people at all levels of the organization.
• Superior analytical and problem-solving skills, with demonstrated competence in the use of logic.

Nice To Haves

• Certifications in supported technologies.

Responsibilities

• Work with academic advising and support areas to develop and maintain the degree audit system.
• Interpret degree requirements, translate them into degree audit system terminology, and enter the information into system tables.
• Collaborate with academic areas to interpret curricular requirements and maintain graduate-level, four-year, and transfer sequencing guides or maps on the UNT website.
• Work with academic advisors and support areas to address individual student issues in degree audit and student information systems.
• Provide technical assistance to Admissions, Records, and Transfer Processing staff to resolve student-record issues.
• Support training opportunities for UNT faculty and staff on degree audit usage and functionality.
• Develop and maintain documentation of degree audit processes.
• Follow key committee proceedings to ensure approved changes to academic requirements are maintained in the degree audit system.
• Work with the Assistant Registrar for Academic Support, as directed, on system upgrades and new degree audit system projects.

Benefits

• Flexible hours and remote work arrangements are included in the department’s benefits, leave, and perks package.
• Tuition scholarships for employees and immediate family.
• Recreational resources and activities.
• TRS-eligible retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree