IT Application Support Specialist

OPTIVEUM sp. z o.o.•Swoyersville, PA

9h•PLN 75•Hybrid

About The Position

Optiveum is the recruitment and contracting party for this role, and the successful candidate will sign a cooperation agreement directly with Optiveum. The position supports Finance and Master Data Management applications for a client in the automotive industry, bridging business and IT and contributing to operational and development activities. The role is full-time, 40 hours per week, under a B2B contract, with a hybrid work model that is 75% remote. The location is Wrocław, and fluent English is required. The rate is up to 75 PLN per hour net plus VAT.

Requirements

Experience in application support, service management or a similar role.
Strong stakeholder management and communication skills.
Ability to work effectively with both business and technical teams.
An analytical mindset and strong problem-solving skills.
Experience gathering and documenting business requirements.
Knowledge of Agile methodologies and ways of working.
Ability to manage multiple priorities in a dynamic environment.
Fluent English.

Nice To Haves

Experience with Master Data Management processes.
Experience supporting finance-related applications and business processes.
Knowledge of data management, reporting or analytics solutions.
Experience with enterprise applications and configuration-based platforms.
Experience facilitating agile ceremonies and supporting agile teams.
Scrum Master certification.

Responsibilities

Provide application support for Finance and Master Data Management solutions.
Investigate, analyse and coordinate the resolution of incidents, service requests and production issues.
Facilitate Scrum ceremonies, document decisions and action items, and follow up on open questions.
Support product backlog management by helping prioritise items and clarifying requirements with stakeholders.
Work with development teams to identify root causes and implement sustainable solutions.
Monitor application performance, data quality and operational stability.
Support testing, releases, deployments and change management.
Gather, document and clarify business requirements for enhancements and improvements.
Facilitate collaboration between business and technical teams to ensure alignment and successful delivery.
Drive continuous improvement focused on business value and operational efficiency.