IT Application Specialist

HumanKind • Lynchburg, VA

1d • $47,500 - $56,750

About The Position

The IT Application Specialist helps HumanKind teams make effective use of the technology they rely on. The role combines hands-on technical support with developing solutions that improve systems and processes. It involves troubleshooting application issues, assisting coworkers with technical challenges, and collaborating with IT colleagues and program teams to improve how technology supports the organization’s mission.

The specialist maintains applications through routine updates, account management, and system checks, while monitoring performance and security. The role also supports system enhancements and new features in collaboration with business teams and software vendors, identifies process improvements, develops practical technology solutions, and maintains documentation. The position requires responsive, empathetic support and clear guidance for coworkers.

Requirements

• Associate degree in computer science or equivalent experience in the field.
• Valid driver’s license and acceptable driving record.
• Ability to complete, pass, and maintain all required background checks and drug testing.
• Experience providing IT support or customer service.
• Familiarity with desktop operating systems, Microsoft Office, web browsers, and common business applications, and ability to learn program-specific software.
• Service-oriented approach to technical support, including patience, empathy, and willingness to understand users’ needs.
• Strong analytical and creative problem-solving skills, with ability to work independently and collaboratively.
• Excellent organization, attention to detail, and communication skills, with ability to manage multiple requests, projects, and deadlines.

Nice To Haves

• Bachelor’s degree.
• Interest in developing technology solutions using tools such as Power Automate, business intelligence platforms, or other automation applications.

Responsibilities

• Provide responsive, empathetic technical support to help coworkers resolve application issues.
• Identify opportunities to streamline processes and develop practical technology solutions for programs and departments.
• Maintain applications through routine updates, account management, system checks, and attention to performance and security.
• Collaborate with IT colleagues, business teams, and software vendors to resolve issues, support system enhancements, and implement new features.
• Keep application documentation current.
• Help coworkers understand application features, troubleshooting steps, and technology best practices.

Benefits

• Over five weeks of paid time off and holiday pay to use at your discretion.
• Medical, dental, and vision coverage.
• Flexible Spending Account (FSA).
• 403(b) retirement plan with company match and contribution.
• Tuition reimbursement.
• Professional development, skill-building, and career growth opportunities, including opportunities to take on new responsibilities and advance internally.
• Life insurance.
• Short-term and long-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree