IT Application Support Specialist

Fond du Lac Band of Lake Superior Chippewa•Cloquet, MN

1d•$22 - $25•Onsite

About The Position

The IT Application Support Specialist works in the Information Technology/Systems department at the Fond du Lac Tribal Center. The role maintains, analyzes, and troubleshoots applications for Enterprise Divisions or the Human Services Division; documents application workflows, integrations, and connectivity; and works with application power users and third-party vendors to resolve issues and support upgrades. The specialist also researches and implements new applications and guides their integration with existing applications. Mandatory training is required, and the employee may become certified in Enterprise or health information systems. The position requires professionalism, confidentiality, dependable attendance, appropriate work attire, attendance at mandatory department meetings, and a clean and organized work area. Employees represent the Fond du Lac Band of Lake Superior Chippewa and are expected to respond professionally to requests and interact courteously and respectfully with colleagues, visitors, and community members. Other responsibilities may be assigned by management as needed. The position is onsite at the Fond du Lac Tribal Center, requires travel, and may occasionally involve work before or after normal business hours. It is hourly and non-exempt, with a stated pay range of $22.34 to $25.13 per hour.

Requirements

Valid U.S.-issued driver’s license.
Bachelor’s degree in an IT field or equivalent; five years of experience working with enterprise or health information systems or in a related field; or a combination of education and experience.
Knowledge of computer applications, including word processing, databases, and/or data entry.
Familiarity with standard IT concepts, practices, and procedures.
Ability to create detailed, thorough documentation and keep it up to date.
Self-motivation and ability to learn complicated IT-related concepts.
Attention to detail and accuracy when working with applications and team members.
Effective oral and written communication with technical and non-technical staff.
Ability to work independently and establish priorities.
Ability to establish professional and harmonious working relationships with all project participants.
Willingness and ability to travel.
Subject to drug and alcohol testing under Fond du Lac Reservation personnel policies.
Subject to pre-employment and annual background checks.
Subject to immunization review and submission of proof of required vaccinations.
Ability to lift and carry up to 30 pounds.
Ability to walk, stand, bend, stoop, climb, push, and pull.

Responsibilities

Maintain, analyze, and troubleshoot applications for Enterprise Divisions or the Human Services Division.
Document application workflows, integrations, and connectivity with division applications.
Work with application power users to identify root causes of application-related errors and issues.
Manage application-related upgrades and work with third-party vendors on problem resolution and support.
Research and implement new applications and guide their integration with existing applications.
Attend mandatory training and develop the ability to become certified in Enterprise or health information systems.
Attend all mandatory department meetings and wear appropriate work attire.
Maintain confidentiality of financial records and employee and/or client records.
Respond promptly and professionally to requests, complaints, and problems.
Represent the Fond du Lac Band and department positively and professionally, demonstrating courtesy, respect, and sensitivity to others.
Maintain proper attendance, including arriving on time in accordance with applicable policies.
Maintain a clean and organized work area.
Remain flexible and assume other responsibilities assigned by management as needed.