Application Support Specialist

Bank of Greene•Catskill, NY

2d•Onsite

About The Position

The Application Support Specialist will assist the Applications team with core systems and bank application software management and end-user support. These duties will include testing, documenting, change control, and assisting in scheduled batch processing routines. These duties will be performed on all core platforms (production, test, and training systems). The specialist will also assist in Helpdesk ticket management on the Bank’s IT ticketing system, as well as with vendor ticketing systems.

Requirements

Prior banking experience required.
Intermediate skills with all Microsoft Office products are required.
Polite and conscientious communication skills when dealing with end-users on the telephone and in person are required.

Nice To Haves

Experience with core banking applications highly desired.
One or more year’s prior experience with application support preferred.
An Associate’s Degree in Computer Information Systems/Computer Science or Microsoft certification in Microsoft Desktop Technician (or equivalent) is desired, but not required.

Responsibilities

Assist with the management of all critical bank applications.
Assist with routine monthly/quarterly requirements, such as credit reporting, FHLB collateral reporting, OFAC scans and reporting, etc.
Assist with database administration and database maintenance for all application database systems.
Provide help desk assistance and documentation of help requests through the Bank’s help request ticketing system.
Interview users to collect information about problems and lead users through diagnostic procedures to determine source of problem.
Assist management in planning future application upgrades and/or deployment.
Transfer direct requests for immediate assistance to the appropriate IS/IT resource, or appropriate banking resource.
Test software and hardware in a lab environment to evaluate ease of use and to identify potential support issues with common users.
Assist the team with daily and nightly batch routines.
Assist the team with testing, investigating, and documenting issues with all major applications.
Provide end-user application training as necessary and coordinate training efforts with bank staff.
Participate in the on-call rotation which requires remote access.
Assist management with preparation for bank audits by the internal and external auditors, and examinations by the NYS Banking Department, the OCC and the FDIC.
Attend training as required.
Contribute to the overall success of the Bank by performing all other duties and responsibilities as assigned.