IT Application Development - Senior/Specialist

State of Washington•Thurston County – Olympia, WA

3d•Hybrid

About The Position

The Washington State Liquor and Cannabis Board (WSLCB) Information Technology Services Division is hiring a senior Salesforce technical application, Azure integration, and data developer for its Salesforce team in Olympia, Washington. The position works under general direction and reports to the Salesforce Team Supervisor. The team defines business and technical needs and designs, develops, and maintains innovative, secure software solutions that meet IT industry standards. The role designs, develops, enhances, and maintains enterprise Salesforce applications and associated applications, databases, and integrations. These systems support licensing and compliance services, including education, audits, investigations, and public records, and provide data for decisions across the agency. The position works on highly visible systems with agency-wide, statewide, and multi-agency impact, integrating custom solutions with SaaS, COTS, and PaaS systems. The position provides technical leadership for development and administration, including application and data conversions, system upgrades, enhancements, architecture and solution roadmaps, and secure Salesforce and Azure solutions. It plans enterprise software architecture, designs application components and integrations, coordinates and documents enhancements and maintenance, and administers inter-system and inter-agency interactions. Database development duties include analyzing requirements; designing, developing, testing, normalizing, installing, and implementing databases and interfaces; and writing automated backup, replication, and ETL scripts. The position also leads development changes and coaches and mentors junior technicians. The role is expected to understand business needs in the context of state and federal rules and guidelines, recommend solutions, and contribute to strategic planning. When other IT professionals are unavailable during system changes, the position may work directly with stakeholders to document requirements and acceptance criteria, prepare test plans and cases, train users, coordinate user acceptance testing, administer PaaS features, and deploy changes. The position is currently eligible for telework but requires at least one day per week in the office; this may change based on business needs.

Requirements

Seven years of information technology experience in application development, including designing, developing, and maintaining applications using industry-standard tools and development languages; or an associate degree in Computer Science, Data Science, Information Technology, Web Development, or a closely related field and five years of such experience; or a bachelor’s degree or higher in one of those fields or a closely related field and three years of such experience.
Four years of experience with the standard Software Development Life Cycle and applying enterprise principles, concepts, practices, and current industry standards to application development.
Four years of experience integrating and interfacing PaaS, SaaS, and COTS solutions with different business systems.
Four years of experience working in a Microsoft-based environment.
Two years of experience leading a Salesforce application team on medium- to large-scale development efforts.
Ability to take action to learn and grow, including awareness of personal strengths and weaknesses and applying learning to improve government programs and processes.
Ability to take action to meet the needs of others through flexibility, adaptability, customer service, and empathetic responses.
Accountability, sound judgment, and ability to independently develop solutions and make timely decisions.
Relationship-building, cooperation, professionalism, and respect for diversity.
Clear verbal and written communication, active listening, and ability to produce technically correct documentation and reports.
Commitment to continuous process improvement and customer service.
Adaptability, analytical ability, research skills, consulting skills, workload management, teamwork, and stress tolerance.
Leadership and program-management abilities, including mentoring junior IT technicians and integrating work toward program goals.

Nice To Haves

Experience with Microsoft Azure adoption, governance, and administration.
Experience with data governance and data-management principles, including the data life cycle.
Experience collecting and evaluating information for impact analysis and documenting functional and non-functional requirements for RFIs, RFPs, solution design, and maintenance.
Experience in an environment with audited IT security best practices, policies, and procedures, including responsibility for enforcing and administering them.

Responsibilities

Develop detailed, comprehensive, and well-structured application architecture designs for quality, efficient, and secure complex software systems and databases.
Develop intuitive, accessible, ADA-compliant, and secure web user interfaces, including architecture, coding, testing, and implementation.
Architect reusable application components, APIs, and web services.
Establish agency-standard development tools and frameworks.
Develop, review, and approve developers’ code changes before migration into user acceptance testing and production.
Analyze, consult on, and support failures in information systems, from small to complex, independently.
Plan, design, document, review, and write code to create, enhance, or fix application components.
Use cloud ETL services to integrate COTS, SaaS, and PaaS solutions.
Coordinate with vendors, application administrators, and technical staff on integration, logging, reporting, security requirements, implementation, upgrades, enhancements, and security patches.
Verify and validate code migration and implementation, including code review of COTS systems.
Enhance logging, reporting, and security in COTS, PaaS, and SaaS solutions.
Optimize custom and COTS/SaaS solutions using industry best practices and report data-query performance.
Optimize Power BI data models and develop custom ETL solutions to transform and load data into Salesforce and interfaces for internal and external agency use.
Design, develop, enhance, and maintain Salesforce enterprise applications, databases, data interfaces, and integrations between systems and agencies.
Plan enterprise software architecture; design application components and integrations; document, coordinate, build, and administer application enhancements and maintenance.
Lead development changes and mentor junior technicians.
Analyze business requirements and design, develop, test, normalize, install, and implement agency databases and data interfaces, including automated backup, replication, and ETL scripts.
Elicit and document system requirements and acceptance criteria with stakeholders when needed; write test plans and cases; train users; coordinate user acceptance testing; administer PaaS features; and coordinate deployments.
Stay current with emerging technologies and systems, and maintain professional certifications as required.

Benefits

Comprehensive benefits package, including medical, dental, vision, long-term disability, and life insurance.
Paid vacation, leave, and holidays.
Tuition waiver for courses at state universities and colleges, subject to space availability and applicable terms.
Tuition reimbursement for approved courses that further an employee’s career development.
Training and career-development programs, including online courses and LinkedIn Learning.
Potential flexible or alternative work schedules and telework or remote-work opportunities, when possible.
Employee Assistance Program.
Wellness program with reimbursements for certain fitness-related activities.
Onsite exercise facility for employees working at the WSLCB headquarters in Olympia.
Infants at Work Program allowing eligible new parents or legal guardians, with approval, to bring an infant from six weeks to six months to work after returning.