Application & Technical Support Specialist III

Calderys Group • Pittsburgh, PA

2d

About The Position

The Application and Technical Support Specialist III promotes HarbisonWalker International refractory products and supports customer relationships through expert product knowledge and technical advice. The role addresses customer inquiries, problems, and needs, and develops and executes market growth strategies within assigned areas of responsibility.

The position provides product and application expertise, customer and internal support, training, and collaboration with R&D on complaint investigations and failure analysis. It analyzes complex application needs and proposes or refines lining designs and installation methods to balance customer and business needs. It also contributes to new product development and launches, technical marketing and product promotions, market and portfolio analysis, and product rationalization and standardization.

Requirements

• Four to six years of experience in refractory technical marketing, research, quality assurance, or sales.
• Bachelor of Science degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science, or a related field.
• Knowledge of refractory products, installation methods, construction skills, and customer applications.
• Computer operation skills, including proficiency in Microsoft Office Suite and advanced Excel and PowerPoint expertise.
• Excellent written and verbal communication and presentation skills, including presentation planning and delivery, and the ability to communicate across all levels of the organization.
• Ability to work effectively in a team environment.
• Strong analytical, strategic-thinking, and business problem-solving skills.
• Project management skills and ability to coordinate multi-department projects.

Responsibilities

• Provide expert technical advice and support to address customer inquiries, problems, and needs related to HarbisonWalker International products and applications.
• Provide internal and external training on products and applications.
• Collaborate with the internal R&D department on complaint investigations and failure analysis to support information sharing and goal alignment.
• Analyze complex application needs and propose, alter, refine, or define lining designs and installation methods in support of customer and business needs.
• Develop business cases for new product development and create, execute, and track new product launch plans.
• Create and execute product promotions and technical marketing strategies.
• Maintain knowledge of industry trends, training opportunities, and forecasts.
• Attend and present at industry tradeshows and seminars.
• Perform market analysis and assist with product portfolio analysis aligned with market segment plan initiatives.
• Assist with product rationalization, product portfolio modifications, and shape standardization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level