Technical Support Jobs

About The Position

Requirements

• Previous experience as a computer technician, or IT support.
• Must be capable of managing, troubleshooting, and resolving multiple issues.
• Excellent verbal and written communication skills.
• Knowledge of computer software systems, including databases, office applications, and operating systems.
• Must be able to physically stand, bend, squat, and lift equipment.
• Patience and understanding
• Required to take on-call through a staff rotation

Nice To Haves

• Experience in healthcare field desirable.

Responsibilities

• Answer and address support calls, walk-up customers and emails for first level technical support.
• Resolve service calls using documented procedures.
• Handle incoming tickets using our ticketing system
• Solve routine issues and escalate complex issues based on priority and tier level of need.
• Input problems and resolutions into standardized company support center application.
• Support IT team members on all aspects of work.
• Handle routine calls to ensure timely resolution
• Address calls via phone, in-person and through email.
• Provide technical support either by phone, remote access as needed.
• Develop, execute and follow IT operational policies, standards and work instructions for end users.
• Ensure customer satisfaction through continuous status updates.
• Develop, manage, and maintain internal and external support documentation.
• Monitor critical infrastructure systems through industry standard monitoring tools and systems.
• The responsibilities listed above are not all-inclusive; other activities may be required in support of the hospital’s goals and objectives.

Benefits

• competitive salary
• medical, dental and vision insurance
• Employee 403(b)
• health savings account with Company match
• Vacation, Sick and Paid Holidays