Technical Support Analyst
About The Position
Trimble is seeking a Technical Support Analyst to provide technical support for its Unity Construct by e-Builder products in a dynamic production environment. The role focuses on resolving client incidents, maintaining high customer satisfaction and NPS standards, and supporting product adoption. The analyst works collaboratively across teams and communicates technical information to both technical and non-technical stakeholders. The position is on-site, with Lake Oswego, Oregon preferred; Westminster, Colorado, or other Trimble locations may also be considered. Travel is not required. The role supports a rotating on-call schedule.
Requirements
- At least 5 years of technical support experience.
- Experience supporting customers in a fast-paced SaaS environment.
- Strong Windows, networking, web browser, and troubleshooting skills across SQL, XML, HTML, and scripting.
- Experience with root cause analysis, writing bugs in tools such as Jira and Confluence, and tracking cases in a CRM such as Salesforce.
- Strong written and verbal communication skills and a positive, growth-minded attitude.
- Ability to support a rotating on-call schedule.
Nice To Haves
- Experience developing reports to analyze data trends and reviewing software logs.
- Bachelor's degree in a technical field.
Responsibilities
- Provide customer support and maintain high NPS standards.
- Conduct preliminary incident analysis to assess impact, severity, and risk.
- Collaborate across organizations to find prompt solutions and reduce case resolution times.
- Clearly communicate technical insights to technical and non-technical stakeholders.
- Support customers using Trimble's Unity Construct by e-Builder products.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care, and commuter expenses (offered by most businesses)
- Paid parental leave
- Employee stock purchase plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
