Technical Support Analyst

Trimble Inc. • US - Remote, OH, OH

3d • $55,000 - $75,600 • Remote

About The Position

Trimble Transportation is seeking a Technical Support Analyst to troubleshoot complex customer and partner issues across its transportation management software and related tools. The role serves as a technical link between commercial clients and internal development teams, taking ownership of root-cause analysis and helping improve the quality, reliability, and functionality of the products. The position is remote in the US, with less than 5% travel.

Requirements

• Bachelor's degree or equivalent practical experience in a technology-related field.
• Demonstrated experience in technical troubleshooting and root-cause analysis across integrated systems.
• Proficiency using and troubleshooting SQL, XML, HTML, and scripting languages.
• Hands-on experience navigating and supporting operating systems such as Windows, Linux, Android, iOS, or Microsoft Servers.
• Excellent written and verbal communication skills, including the ability to explain complex concepts to technical and non-technical audiences.

Nice To Haves

• Experience with Jira, CRM case-management tools, or the Software Development Life Cycle (SDLC).
• Hands-on experience with mobile communications, wireless devices, or device log analysis.
• Domain knowledge or operational experience in transportation and logistics.
• Familiarity with REST/SOAP APIs, Web Services, or languages such as Java, C#, Python, JavaScript, Angular, or React.

Responsibilities

• Investigate, troubleshoot, and resolve hardware, software, and transportation management system issues using CRM and case-management platforms.
• Work with developers, project managers, and quality assurance teams across global locations to report bugs and track resolution.
• Provide customer support by phone, email, web, and chat while meeting team service-level agreements and key performance indicators.
• Analyze device logs, database queries, and system behavior to identify root causes of complex technical issues.
• Recommend improvements to business processes, technical support tools, research approaches, and internal documentation.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Time-off plans
• Retirement plans
• Tax-savings plans for health, dependent care, and commuter expenses (offered by most businesses)
• Paid parental leave
• Employee Stock Purchase Plan
• Bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level