Technical Support Analyst

Shamrock Trading Corporation • Phoenix, AZ

7d • Onsite

About The Position

Shamrock Trading Corporation is hiring a Technical Support Analyst I for its Service Desk team. The role provides technical and application support to internal and external customers while helping the company manage rapid growth. The position requires regular onsite attendance in Phoenix, Arizona, to support cross-functional collaboration, real-time issue resolution, customer service, team meetings, operational processes, and occasional onsite training.

The successful candidate will bring technical and customer service experience, strong troubleshooting and problem-solving skills, and an interest in automation and learning new technologies. The role supports employee growth and involves working with internal technical teams to resolve complex issues and improve service delivery.

Requirements

• Bachelor of Arts or Bachelor of Science degree in a technical field, or evidence of exceptional ability.
• At least 1 year of experience in a technical customer and desktop support role.
• Advanced troubleshooting knowledge and ability.
• Fundamental knowledge of Office 365 and Active Directory.
• Knowledge of general IT technologies and best practices.
• Ability and enthusiasm for learning new technologies and business processes.
• Strong interpersonal skills and ability to collaborate as a team member.
• Clear spoken and written English communication, including keeping relevant people informed and understanding and executing oral and written instructions.
• Strong analytical and problem-solving skills.
• Ability to develop workable solutions using creative thinking.
• Ability to adapt to a dynamic work environment.
• Propensity for gathering and sharing knowledge.
• Ability to lift and relocate end-user computing devices weighing up to 40 pounds.
• Understanding of how different Shamrock functions and businesses relate to and affect one another.

Nice To Haves

• Experience with ticketing systems; Jira is preferred.
• Exposure to command lines and/or scripting languages.
• Understanding of basic networking protocols.

Responsibilities

• Provide system and application support to internal and external customers.
• Configure and install new systems, and upgrade and support existing systems.
• Automate processes, reporting, and responses where possible.
• Troubleshoot technical issues, from initial remediation through root cause analysis.
• Address root causes to prevent recurring issues.
• Improve operations and stay informed about relevant IT technologies and methodologies.
• Partner with internal technical teams to resolve advanced issues.
• Create documentation to help team members resolve issues more quickly.

Benefits

• Ongoing training and professional development opportunities.
• Fully paid medical, dental, and vision premiums for employees and eligible dependents.
• Gym benefits.
• Company 401(k) contributions.
• Employee stock ownership after one year.
• Competitive paid time off.
• Fully paid time off opportunities to volunteer in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level