Technical Support Analyst

Heavy Construction Systems Specialists, LLC • Houston, TX

13d • Hybrid

About The Position

We are HCSS, a company that has been developing software for construction companies for the past 40 years. Based in Sugar Land, TX, our mission is to help customers achieve excellence through our proven customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. HCSS is a pioneer and leader in the construction software space and a consistently recognized employer, having earned Best Companies to Work for in Texas honors for 18 consecutive years and named a USA Today Top Workplace. We have also been recognized by Built In as a Best Place to Work in Greater Houston and by Construction Executive for our technology innovation. We are currently looking for a Technical Support Analyst with 1+ year of customer service experience (2+ years of technical support experience preferred) to join our award-winning Support Team and provide our customers with quality service.

Requirements

• 1+ year of customer service experience
• 2+ years of technical support experience preferred
• Passionate about technology and stay up-to-date on the latest trends.
• Love learning new software and tinkering with different gadgets.
• Genuinely enjoy helping people, and your passion for customer service makes it easy for you to build relationships with your customers and empathize with their problems.
• Team player with the ability to follow or lead as situations dictate.
• Able to make decisions quickly and use available resources effectively.
• Enjoy the challenge of problem-solving and appreciate the value of a well-executed solution.
• Able to plan, organize, and prioritize work—seen as someone who wears many hats!
• Always find opportunities for improvement and take initiative to build new processes or programs to help your team succeed.
• Genuinely curious which gives you the natural ability to “zoom out” of a problem, in order to ask the right questions and translate your knowledge into simple solutions.

Nice To Haves

• Fluent in Spanish

Responsibilities

• Provide instant world-class service to HCSS customers through multiple channels.
• Be the customer’s ambassador to all internal departments in order to help customers be successful in their roles.
• Take ownership of learning HCSS products in addition to the training provided.
• Continuously create helpful documentation through the capture of relevant information during each support interaction.
• Recognize and exceed the high standards and expectations of the department.

Benefits

• Flexible hybrid schedule
• Medical, dental, and vision coverage with company-paid and employee-paid options
• Paid holidays, sick days, and personal time off
• Employee Resource Groups (ERGs) that foster connection and inclusion
• On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
• Dog-friendly campus and WiFi-accessible courtyards
• 401(k) with a 5% company match
• Coverage for employee professional development and wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed