Technical Support Analyst

Power Wellness•Lombard, IL

7d•$50,000 - $60,000•Hybrid

About The Position

The Technical Support Analyst designs, supports, maintains, implements, and evaluates computer networking and core business systems under general direction. The role provides technical support, training, and direction to company staff using computer equipment and applications; installs and tests computer hardware and software; and resolves related problems. The position is based in Lombard, Illinois, with a hybrid schedule of three days in the office and two days working from home. It is full-time and pays $50,000–$60,000. Out-of-state travel may comprise up to 20% of annual work hours, and the role participates in an after-hours on-call rotation.

Requirements

An associate’s degree in an information technology-related field, or at least two years of experience performing duties equivalent to those of a Technical Support Analyst.
CompTIA A+ certification or equivalent certificate.
Prior experience supporting, implementing, and/or administering Microsoft Windows and Mac OS systems and software suites.
Strong analytical and troubleshooting skills.

Nice To Haves

Bachelor’s degree in an information technology-related field.

Responsibilities

Manage support requests through the Power Wellness Support Center ticketing system.
Provide Level 1 and Level 2 technical support to team members locally and remotely by phone and remote software.
Manage day-to-day operations, including new and changed user requests and system incident resolution.
Follow, complete, and document the company system maintenance regimen.
Support Microsoft Office in a mixed Windows and Mac operating system environment.
Install, support, and troubleshoot desktops, laptops, printers, and other technologies and peripherals.
Provide customer service and apply organizational and project management skills.
Update and maintain relevant Information Systems and Technology documentation.
Serve as a liaison among Power Wellness, team members, customers, consultants, and vendors.
Maintain compliance with company policies, guidelines, service levels, and procedures.
Oversee and assist with computer- and software-related acquisitions and maintenance.
Research, recommend, and implement enhancements to current Information Systems.
Help ensure the security of company data.
Maintain knowledge of current Information Systems technologies and awareness of business-related trends, advances, and improvements.
Maintain working knowledge of company computer systems and core software.
Facilitate issue escalation and assist during Disaster Recovery and Business Continuity efforts.
Promote compliance with federal, state, and local laws.
Promote the company image through sound and ethical business practices and represent the company professionally.
Participate in an after-hours on-call rotation.
Maintain a positive and professional demeanor in work interactions and relationships with people at the centers, including members, guests, and coworkers.
Travel out of state, up to 20% of total annual work hours.
Perform other duties as assigned.