Associate Technical Support Representative
About The Position
The Associate Technology Support Representative (L2) provides onsite and remote technology support to MillerKnoll associates. The role includes walk-up and in-person support, resolving physical incidents on manufacturing floors and in offices, configuring and imaging PCs, and installing and troubleshooting applications. The position is primarily assigned to the Chicago area and also requires travel to other MillerKnoll locations in the area. The representative helps minimize downtime and optimize user productivity by responding to technology issues, resolving incidents, documenting support activity, and collaborating with other technology teams. The role may involve assisting with new hardware and software deployment and providing users with guidance on technology systems and applications.
Requirements
- 1–2 years of technology support experience, ideally in a larger environment, or a bachelor's degree.
- Knowledge of Microsoft Office products, Windows, macOS, enterprise software, and related hardware.
- Experience with manufacturing and warehouse technologies.
- Strong troubleshooting skills.
- Organization and attention to detail.
- Strong interpersonal skills and customer focus.
- Strong communication skills.
- Ability to communicate effectively with team members remotely using tools such as Microsoft Teams and Outlook.
Responsibilities
- Provide onsite hardware and software support at the primary assigned location in the Chicago area.
- Provide remote technology support for associates.
- Respond to user inquiries and provide technical assistance by phone, email, chat, or in person.
- Diagnose and troubleshoot hardware, software, network, and other IT-related issues.
- Log and track incidents or service requests using the ticketing system.
- Prioritize and escalate issues to appropriate technology teams or specialists when needed after troubleshooting.
- Collaborate with colleagues and technology teams to resolve complex technical problems.
- Provide end users with guidance and instructions on technology systems and applications.
- Maintain accurate documentation of support activities, procedures, and solutions.
- Assist in deploying and configuring new hardware and software.
- Travel to other MillerKnoll locations in the Chicago area.
Benefits
- Medical insurance
- Prescription drug coverage
- Dental insurance
- Vision insurance
- Health Savings Account
- Dependent Day Care Savings Account
- Life insurance
- Disability and other insurance plans
- Paid time off, including vacation and parental leave
- Holidays
- 401(k)
- Short- and long-term disability
- Geographic premium may be available
- Annual discretionary incentive may be available
- Equity awards may be available
- Other special perks for associates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
