Associate Technical Support Representative
MillerKnoll•Chicago, IL
•$55,718 - $73,370
About The Position
The Associate Technology Support Rep (L2) provides core onsite technology support, including walk-up and in-person user assistance, physical incident resolution on manufacturing floors and in offices, PC configuration and imaging, and application installation and troubleshooting. The role provides hardware and software support at the primary assigned location in the Chicago area, as well as remote support to associates. It helps resolve IT-related issues to minimize downtime and optimize user productivity across MillerKnoll.
Requirements
- 1–2 years of technology support experience, ideally in a larger environment, or a bachelor's degree.
- Knowledge of Microsoft Office products, Windows, macOS, enterprise software, and related hardware.
- Strong troubleshooting skills.
- Organized and detail-oriented.
- Strong interpersonal skills and customer focus.
- Strong communication skills.
- Ability to communicate effectively with remote team members using tools such as Microsoft Teams and Outlook.
Nice To Haves
- Experience with manufacturing and warehouse technologies.
Responsibilities
- Provide onsite hardware and software support at the primary assigned location in the Chicago area.
- Provide remote technology support for associates.
- Respond to user inquiries and provide technical assistance by phone, email, chat, or in person.
- Diagnose and troubleshoot hardware, software, network, and other IT-related issues.
- Log and track incidents and service requests using the ticketing system.
- Prioritize and, when needed after troubleshooting, escalate issues to appropriate technology teams or specialists.
- Collaborate with colleagues and other technology teams to resolve complex technical problems.
- Provide guidance and instructions to end users on technology systems and applications.
- Maintain accurate documentation of support activities, procedures, and solutions.
- Assist with deployment and configuration of new hardware and software.
- Travel to other MillerKnoll locations in the Chicago area.
Benefits
- Medical insurance
- Prescription drug coverage
- Dental insurance
- Vision insurance
- Health Savings Account
- Dependent Day Care Savings Account
- Life insurance
- Disability and other insurance plans
- Paid time off, including vacation and parental leave
- Holidays
- 401(k)
- Short-term and long-term disability
- Special perks for associates
- Potential eligibility for a geographic premium, annual discretionary incentive, and equity awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
