Technical Support Representative - Bend, Oregon (TSR051326)

Paladin Data Corporation•Bend, OR

About The Position

Paladin Data Corporation is hiring a Technical Support Representative to support clients using its retail technology for pharmacy and hardware stores. The role involves guiding clients through support needs in a prompt, positive, and compassionate manner; continually building product and service knowledge; maintaining accurate customer information; and identifying relevant peripherals and services. The company describes itself as family-owned for over 40 years and emphasizes a people-focused workplace, learning, growth, and trust. Multiple openings are available.

Responsibilities

Engage with and guide clients in a prompt, positive, and compassionate manner.
Use provided training and the Help Portal to continuously build knowledge and experience, becoming a subject matter specialist who can coach fellow team members and clients.
Consult team members or a supervisor as needed on challenging cases.
Maintain detailed information in the Customer Relationship Management (CRM) system.
Be familiar with and offer peripherals and services that will benefit clients.

Benefits

Choice of two medical plans (PPO or HSA).
Company-paid dental, vision, hearing, long-term disability, short-term disability, life, and AD&D insurance.
Optional family coverage and premium plan upgrades.
Opt-out stipend.
Health and dependent care flexible spending accounts.
Critical Illness, Accident, and Hospital Confinement plans.
401(k) with up to 3% company match.
Annual profit-sharing bonus.
Connectivity reimbursement for personal cellular and internet service, up to $135 per month.
Home PC allowance up to $5,000 for specific positions.
Company-funded education assistance, subject to case-by-case approval.
Employee of the Month program with 8 hours of PTO and a VIP parking spot.
Annual company merchandise allowance.
Employee Assistance Program with free virtual or in-person access to licensed professional counselors.
Travel Assistance Program.
Paid holidays.
Progressive-scale PTO based on years of service.
Employee ownership program described as coming soon.