Technical Support Representative - Bend, Oregon (TSR051326)

Paladin Data Corporation • Bend, OR

4d • Onsite

About The Position

This role is for a Technical Support Representative at Paladin Data Corporation, a company that provides retail technology for pharmacy and hardware stores. The company emphasizes a positive work environment where employees are valued, and growth is encouraged. They are looking for enthusiastic, compassionate, and self-motivated individuals who are interested in technology and want a long-term career.

Requirements

• Enthusiastic and positive attitude
• Enjoy helping people
• Energized by learning new skills and growing personally and professionally
• Appreciate following a clear process while always looking for ways to innovate
• Demonstrate compassion and a self-motivated attitude, taking pride in a job well done
• Interest and/or experience in game-changing technology
• Desire for a long-term job

Nice To Haves

• Ability to make life-long friends
• Ability to coach fellow team members and clients

Responsibilities

• Engage with and guide clients in a prompt, positive and compassionate manner
• Use provided training and Help Portal to continuously grow in knowledge and experience, becoming a Subject Matter Specialist able to coach fellow team members and clients alike
• Draw on team and/or supervisor’s knowledge as necessary on challenging cases
• Maintain detailed information in the Customer Relationship Management (CRM) system
• Be familiar with and able to offer peripherals and services that will benefit the client

Benefits

• Choice of two medical plans (PPO or HSA plan)
• 100% company-paid Dental, Vision, Hearing, Long- and Short-term Disability, Life and AD&D Insurance
• Optional family coverage
• Premium plan upgrades
• Opt-out stipend
• Health/dependent care FSA
• Critical Illness, Accident, and Hospital Confinement plans
• 401(K) with up to 3% match
• Generous Annual Profit-Sharing Bonus
• Connectivity Reimbursement (personal cellular and internet) up to $135/month
• Home PC Allowance up to $5000 (specific positions only)
• Company-funded Education Assistance (case-by-case approval)
• Employee of the Month Program with 8 hours PTO and VIP parking spot
• Annual Company Merchandise Allowance
• Employee Assistance Program with free virtual/in-person access to licensed professional counselors
• Travel Assistance Program
• Paid holidays
• Progressive scale PTO based on years of service
• Employee ownership program coming soon

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed