Technical Support

RFgen Software • El Dorado Hills, CA

2d

About The Position

RFgen Software seeks a motivated, self-driven Technical Support professional who is quick to learn and interested in new technologies. The role supports existing RFgen customers and helps maintain the company’s wireless, mobile, and voice applications. Salary and bonuses are described as commensurate with the candidate’s ability to help achieve company goals.

RFgen develops enterprise mobility solutions that extend ERP capabilities and digitize supply-chain workflows. The company describes its work as helping customers improve efficiency and sustainability by reducing paper-based processes and waste.

Requirements

• Bachelor's degree or equivalent experience.
• Strong time management skills.
• Outstanding written and verbal communication skills.
• Extensive technical experience and problem-solving skills.
• Ability to multitask with great attention to detail.
• Highly motivated, self-driven, quick to learn new tasks, and interested in learning new technologies.

Nice To Haves

• Experience with C++, VBA, .NET, or SQL databases.
• Experience configuring mobile devices such as Android or iOS.

Responsibilities

• Provide telephone, email, and web-based support for existing RFgen customers.
• Create unit tests to reduce problems reported by customers.
• Interface with end-users to diagnose and resolve production software problems.
• Support and maintain existing RFgen wireless, mobile, and voice applications.
• Perform other duties as assigned.

Benefits

• Career development opportunities, continuous learning, and mentorship.
• Flexible, balanced work culture.
• Collaborative and inclusive work environment.

What This Job Offers

• Job Type: Full-time