Technical Support

Watsco, Inc. • Miami, FL

1h • Remote

About The Position

GREE Ductless Equipment (Tradewinds Climate Systems) seeks a Technical Advisor to provide customers with technical support for ductless systems. The role supports customers with installation, operation, maintenance, service, and repair issues involving ductless products and systems. It is a remote position, and the employee must be willing to work Pacific Time Zone hours. In-field technical support may be provided when customer issues cannot be resolved by telephone.

Requirements

• Extensive knowledge of single-zone and multi-zone ductless equipment.
• Five to ten years of experience in the HVAC field.
• Three to five years of experience in a ductless technical support role.
• Results-oriented, highly organized self-starter with the ability to master complex technical data.
• Ability to read and understand wiring schematics and refrigerant circuit diagrams.
• Proficient written and verbal communication skills, with the ability to communicate clearly and in a friendly manner.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Excellent English written and verbal communication skills.
• Willingness to work Pacific Time Zone hours.

Nice To Haves

• Spanish or another additional language; bilingual ability is a plus.

Responsibilities

• Provide technical support by telephone and email to help resolve technical problems associated with the installation, operation, maintenance, service, and repair of ductless products and systems.
• Maintain customer satisfaction by investigating concerns, advising on corrective action, and communicating with customers and coworkers.
• Capture, enter, and manage information in a computer in a timely manner.
• Provide in-field technical support when customer issues cannot be resolved by telephone.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed