Technical Support

Watsco • Sweetwater, FL

3d • Remote

About The Position

GREE Ductless Equipment (Tradewinds Climate Systems) seeks a Technical Advisor to provide customers with technical support on ductless systems. This remote position supports customers with installation, operation, maintenance, service, and repair questions, with in-field assistance provided when issues cannot be resolved by phone.

Requirements

• Extensive knowledge of single-zone and multi-zone ductless equipment.
• 5–10 years of experience in the HVAC field.
• 3–5 years of experience in a ductless technical support role.
• Results-oriented, highly organized self-starter able to master complex technical data.
• Ability to read and understand wiring schematics and refrigerant circuit diagrams.
• Proficient written and verbal communication skills, communicating in a clear and friendly manner.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Excellent written and verbal English communication skills.
• Willingness to work Pacific Time Zone hours.

Nice To Haves

• Spanish or another bilingual language ability.

Responsibilities

• Provide technical support by telephone and email to help solve problems involving the installation, operation, maintenance, service, and repair of ductless products and systems.
• Maintain customer satisfaction by investigating concerns, advising on corrective action, and communicating with customers and co-workers.
• Capture, enter, and manage information in a computer in a timely manner.
• Provide in-field technical support when customer issues cannot be resolved by telephone.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed