Technical Support

TEKsystems • Quakertown, PA

3d • $21 - $24 • Hybrid

About The Position

Provide phone-based technical and application support for proprietary large-format X-ray machines. The role centers on resolving customer issues through clear, professional communication and maintaining composure during challenging interactions. Support includes Windows-based systems, file structures, and database-related tasks. The successful candidate will collaborate with internal teams and receive approximately five weeks of technical training on proprietary systems. The role handles approximately 13–15 calls per day.

Requirements

• Exceptional communication and interpersonal skills, including the ability to guide conversations effectively.
• Ability to manage crucial conversations and remain composed under pressure.
• Basic technical foundation in Windows environments and database systems, including file structures and application support.
• Willingness to learn proprietary systems through training.
• Associate's degree or equivalent from a two-year college or technical school; alternatively, one to two years of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

• Knowledge of computer hardware and software; an A+ background, training program, or internship is a plus.
• Ability to troubleshoot and correct a wide array of IT user problems.
• Ability to receive and use training proficiently in the work environment.
• Working knowledge of Cisco or Avaya phone systems; desired but not required.

Responsibilities

• Serve as the primary point of contact for customers and manage conversations professionally and confidently.
• Handle critical, challenging, and irate customer interactions with composure and compassion.
• Provide application support for Windows-based systems, including file structures and database-related tasks.
• Collaborate with internal teams to resolve technical issues during training and afterward.
• Handle approximately 13–15 calls per day.
• Explain technical information in simple, accessible terms.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Voluntary life and AD&D insurance for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave, including PTO, vacation, or sick leave (eligibility and terms may apply)

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree