Technical Support
About The Position
Finmail is a financial technology company focused on simplifying digital financial communication and payment services. It combines email-based communication with financial transactions, with the aim of making payments more convenient and accessible through secure, user-friendly digital tools. Finmail is seeking a reliable and motivated Technical Support Representative to assist users with basic technical issues, account questions, and general product support. The role involves helping users resolve problems efficiently, documenting support requests, and escalating complex issues to the appropriate team.
Requirements
- Basic computer and internet skills.
- Good written and verbal communication skills.
- Strong problem-solving and organizational abilities.
- Ability to learn new software and follow instructions.
Nice To Haves
- Previous technical support experience is an advantage but not required.
Responsibilities
- Respond to user inquiries and provide technical assistance.
- Help users troubleshoot basic account and software issues.
- Guide users through simple technical processes.
- Document support requests and update customer records.
- Escalate complex technical problems to the appropriate team.
- Maintain professional communication and protect user information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
