Technical Product Support Specialist - Safety
About The Position
Grainger is hiring a Technical Product Support Specialist for its Safety product support team. The specialist assists customers by telephone with product selection, post-sales support, product application questions, and troubleshooting across a large range of Grainger products. This is a remote, work-from-home position with an 8.5-hour schedule between 10:30 AM and 7:00 PM CST, Monday through Friday. The role reports to the Manager, TPS Customer Experience. The role calls for relevant experience or hands-on field experience in occupational safety and health, chemistry, biology, environmental studies, industrial hygiene, or safety engineering, as well as an understanding of OSHA regulations and familiarity with other regulatory organizations.
Requirements
- At least 7 years of relevant job experience or hands-on field experience in occupational safety and health, chemistry, biology, environmental studies, industrial hygiene, or safety engineering.
- Proficiency with computers and the ability to navigate multiple applications simultaneously using multiple screens or dual monitors.
Nice To Haves
- Understanding of OSHA regulations and familiarity with other regulatory organizations, including NIOSH, MSHA, NFPA, and ANSI.
Responsibilities
- Communicate with external customers, including end-users, maintenance technicians, and contractors, and internal customers, including parts and sourcing specialists, sales, and store team members.
- Provide technical product support by telephone, using multiple computer programs and applications to identify solutions and document conversations.
- Navigate websites, conduct web searches, and search for products in Grainger’s online catalog.
- Follow established processes and the published schedule during periods of greatest customer need to support customers and exceed their expectations.
- Use industry-related experience, formal vendor training, and on-the-job learning to develop and maintain technical expertise on Grainger products.
- Capture and forward product feedback to product teams based on interactions with customers and field team members.
Benefits
- Medical, dental, vision, and life insurance coverage starting on the first day of employment.
- Six free sessions each year with a licensed therapist.
- For full-time employees, 18 annual paid time off days, prorated based on employment start date.
- Six company holidays per year.
- A 6% company contribution to a 401(k) retirement savings plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
