Technical Product Support Specialist - Electrical
About The Position
Grainger is hiring a Technical Product Support Specialist for its Electrical product support team. This remote, work-from-home role assists customers by telephone with product selection, post-sales support, product application questions, and troubleshooting across a large range of Grainger products. The specialist supports electrical products and draws on experience with electrical and lighting systems, wiring, controls, and industrial controls and automation. Lighting-system training is provided as needed. The role follows an 8.5-hour schedule from 10:30 a.m. to 7 p.m. CST, Monday through Friday, with weekends off. The position reports to the Manager, TPS Customer Experience. The anticipated base pay range is $24.67–$37.02; the posting does not specify the pay period or currency.
Requirements
- At least 5 years of relevant job experience or hands-on field experience installing, maintaining, troubleshooting, and repairing electrical and lighting systems, wiring, and controls; electrical experience is required.
- Experience with industrial controls and automation.
- Proficiency using computers and navigating multiple applications simultaneously with multiple screens or dual monitors.
Responsibilities
- Communicate with external customers, including end-users, maintenance technicians, and contractors, as well as internal customers such as parts and sourcing specialists, sales, and store team members.
- Provide telephone-based technical product support, using multiple computer programs and applications to identify solutions and document customer conversations.
- Navigate websites, conduct web searches, and search Grainger’s online catalog for products.
- Develop and maintain technical expertise through industry-related experience, formal vendor training, and on-the-job learning.
- Capture and forward product feedback to product teams based on interactions with customers and field team members.
Benefits
- Medical, dental, vision, and life insurance coverage starting on the first day of employment.
- Six free sessions each year with a licensed therapist.
- For full-time employees, 18 paid time off days annually, prorated based on employment start date, and six company holidays per year.
- A 6% company contribution to a 401(k) retirement savings plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to four weeks of paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
