Product Specialist (Technical Support Representative)

Safe Fleet • Nesconset, NY

2d • Onsite

About The Position

The Product Specialist (Technical Support Representative) provides product technical support and client service through in-depth product knowledge. The role collaborates with Product Management, Engineering, Production, Sales, and Marketing and supports internal processes including order entry, quotations, and return materials.

The specialist develops the knowledge needed to select appropriate equipment and parts for systems, prepare quotes, and enter related orders while accounting for scheduling and lead times. The role is the primary product-support contact for internal and external customers, domestically and internationally, and helps troubleshoot products in-house. The position is based at FRC in Nesconset, New York, has no direct reports or travel requirement, and includes on-the-job training.

Requirements

• Minimum high school diploma.
• Associate degree or previous Technical Service experience required.
• Detail-oriented, with strong written and verbal communication skills.
• Experience using Office programs, such as email, word processing, and spreadsheets.

Nice To Haves

• Mechanical and electrical background preferred, but not required.

Responsibilities

• Develop product knowledge to select appropriate equipment and parts for systems, quotations, and related orders, considering schedules and lead times.
• Provide product support to internal and external customers, both domestically and internationally.
• Collaborate with Engineering and the Product Manager as a support resource when needed.
• Become familiar with sales collateral and product-specific features and benefits to better understand and serve customers.
• Support products through in-house customer troubleshooting efforts.
• Communicate customer requirements, product improvement opportunities, and other feedback to staff.
• Support internal requirements including order entry, quotations, and return materials.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED