Technical Product Support Specialist
About The Position
Grainger is hiring a Technical Product Support Specialist for its pumps and plumbing product support team. The specialist assists customers by telephone with product selection, post-sales support, product application questions, and troubleshooting across a large range of Grainger products. The role involves communicating with external customers and internal teams, using multiple computer programs and applications simultaneously to identify solutions and document conversations, following established processes and schedules, and building technical expertise through industry experience, vendor training, and on-the-job learning. The position is onsite and follows a Monday–Friday schedule from 10:30 a.m. to 7:00 p.m. CST.
Requirements
- At least 7 years of relevant job experience or hands-on field experience involving installation, maintenance, troubleshooting, and repair of electrical or lighting systems, wiring, and controls.
- Experience with industrial controls and automation.
- Proficiency using computers and navigating multiple applications simultaneously, including on multiple screens or dual monitors.
Responsibilities
- Communicate with external customers, including end users, maintenance technicians, and contractors, as well as internal customers, including parts and sourcing specialists, sales teams, and store team members.
- Provide technical product support by telephone, identifying solutions while using multiple computer programs and applications simultaneously.
- Document customer conversations and navigate websites, conduct web searches, and search Grainger's online catalog for products.
- Follow established processes and published schedules that align with periods of greatest customer need.
- Develop and maintain technical expertise on Grainger products through industry-related experience, formal vendor training, and on-the-job learning.
- Capture and forward product feedback to product teams based on interactions with customers and field team members.
Benefits
- Medical, dental, vision, and life insurance coverage starting on the first day of employment.
- Six free sessions per year with a licensed therapist.
- 18 annual paid time off days for full-time employees, prorated based on employment start date.
- Six company holidays per year.
- A 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
