Technical Product Support Engineer

Applied Materials • Santa Clara, CA

1d • $110,500 - $152,000

About The Position

Applied Materials is seeking a Technical Product Support Engineer to provide technical support for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades. The role serves as a field escalation focal point between the customer and the Division, supplying technical support and documentation to field engineers, technicians, and product support personnel who diagnose, troubleshoot, repair, and debug equipment.

The engineer supports Alpha and Beta site activities involving installation, operation, calibration, service, and testing of new hardware, software, or processes, both in-house and on engineering or customer tools. The role also reviews Engineering Change Orders (ECOs), generates system performance data and reports, and supports documentation and field implementation of technical improvements, upgrades, and support plans.

The position requires conceptual and practical expertise in its discipline, the ability to solve complex problems using multiple information sources, and the ability to explain sensitive or difficult information and build consensus. The engineer may act as a resource for less-experienced colleagues and lead small projects. Travel is required 50% of the time, and relocation assistance eligibility is stated.

Responsibilities

• Provide technical support for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
• Act as an intermediary and field escalation focal point between the customer and the Division.
• Provide technical support and documentation to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging equipment.
• Provide Alpha Site support for installation, operation, calibration, service, and testing of new hardware, processes, or software designs in-house or on an engineering tool.
• Provide Beta Site support for installation, operation, calibration, service, and testing of new hardware, software, or processes on a customer tool.
• Initiate and review ECOs to ensure supporting data validates fixes, and communicate follow-up information to the field.
• Generate and present system performance data, including MTBF, MTBI, availability, process data, and I/W spending analysis.
• Support GPS in generating documentation such as CENs and BKMs.
• Create and review documentation covering technical improvements, system upgrades, and support plans; present it at the customer level and ensure field implementation.
• Act as a resource for colleagues with less experience and potentially lead small projects.

Benefits

• Supportive work culture that encourages learning, development, and career growth.
• Comprehensive benefits package and programs supporting employee health, wellbeing, and personal and professional growth.
• Candidates may be eligible for participation in a bonus and stock award program, as applicable.
• Relocation eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed