Technical Product Support Engineer III

Applied Materials•Santa Clara, CA

1d•$110,500 - $152,000

About The Position

Applied Materials is hiring a Technical Product Support Engineer III to provide technical support for a specific customer. The role handles escalations, fleet performance, system installations, improvement programs, and upgrades, and serves as the field escalation focal point between the customer and the Division. The position also supports engineering at Alpha and Beta sites with installation, operation, calibration, service, and testing of new hardware, software, and processes. The engineer reviews engineering change orders, generates system performance data and documentation, and supports field implementation of technical improvements and system upgrades. The role is based in Santa Clara, California, and requires travel 50% of the time.

Requirements

Demonstrated conceptual and practical expertise in the role’s discipline and basic knowledge of related disciplines.
Knowledge of best practices and how the role’s area integrates with others, as well as awareness of competitors and market differentiators.
Ability to solve complex problems, take new perspectives on existing solutions, and exercise judgment based on multiple sources of information.
Ability to explain difficult or sensitive information and build consensus.
Willingness to travel 50% of the time.

Responsibilities

Provide technical support for customer escalations, fleet performance, system installations, improvement programs, and upgrades.
Act as an intermediary and field escalation focal point between customers and the Division, providing technical support and documentation to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging equipment.
Provide Alpha Site support to Engineering for installation, operation, calibration, service, and/or testing of new hardware, processes, or software designs in-house or on an engineering tool.
Provide Beta Site support for installation, operation, calibration, service, and/or testing of new hardware, software, or processes on a customer tool.
Initiate and review ECOs to ensure data supports the fix and follow up with communication to the field.
Generate and present system performance data, including MTBF, MTBI, availability, process data, and I/W spending analysis.
Support GPS in generating documentation such as CENs and BKMs.
Create and review documentation covering technical improvements, system upgrades, and support plans; present it at the customer level and ensure field implementation.