Technical Support Field Engineer III

Gal Manufacturing, a Vantage Elevation Company•New York, NY

23h•$115,000 - $122,500•Hybrid

About The Position

Vantage Elevation is seeking an experienced Technical Support Field Engineer III to provide advanced technical support, commissioning assistance, training, and field service throughout an assigned region. The role is a hands-on technical resource for customers, supporting quality, safety, and reliability across company operations. The position may be based at the company’s Bronx, NY location and includes travel to other company locations and job sites.

Requirements

Bachelor’s degree in Engineering Technology, Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical discipline is preferred.
At least five years of elevator field service, technical support, commissioning, or related technical experience with a bachelor’s degree, or eight years of relevant experience with an associate degree.
Strong knowledge of electrical, mechanical, hydraulic, and elevator control systems.
Ability to read and interpret electrical schematics, wiring diagrams, technical manuals, and engineering drawings.
Strong troubleshooting, diagnostic, and analytical skills.
Strong customer-service orientation and ability to communicate technical information clearly to customers and internal teams.
Effective verbal, written, and interpersonal communication skills.
Strong organizational skills and ability to manage multiple priorities and work independently.
Proficiency with Microsoft Office Suite and CRM or service management software.
Valid driver’s license with an acceptable driving record.
Ability and willingness to travel extensively throughout the assigned territory, including occasional overnight travel.

Nice To Haves

Elevator industry experience is strongly preferred.
Experience with elevator controls, machinery, or electromechanical systems is highly desirable.

Responsibilities

Provide advanced technical support by phone, email, remote diagnostics, and onsite field service.
Troubleshoot complex mechanical, electrical, and control-system issues involving company products.
Support equipment installations, startup, commissioning, system adjustments, and performance evaluations.
Diagnose equipment performance issues and recommend effective corrective actions.
Document service activities, warranty information, engineering change requests, and customer interactions using company systems.
Deliver technical training to customers, installers, mechanics, distributors, and internal personnel.
Collaborate with Engineering, Quality, Product Management, Sales, and Operations teams to identify solutions and improve products and processes.
Escalate complex technical issues through established channels to support timely resolution.
Build strong customer relationships through responsive communication and professional technical support.
Manage multiple service priorities while maintaining customer satisfaction.
Travel throughout the region to provide onsite technical support, customer training, commissioning assistance, and project support.
Perform other duties as assigned.