Technical Product Support #025
About The Position
Delan Associates is seeking candidates for upcoming Technical Product Support opportunities in the Tallahassee, Florida area. The posting describes three roles in the Technical Product Support job family: Manager, Technical Product Support; Technical Product Support Analyst; and Technical Product Support Specialist. The Manager develops business strategy and directs the technical product support function. The manager leads a team resolving customer technical problems, preparing technical responses to Requests for Quotes (RFQs), supporting sales with technical product issues, and delivering, installing, and supporting software releases. The role manages the technical interface with customers, including RFQ specification reviews, hands-on testing and modeling, and coordination with development and engineering on customer-site systems design. It also builds and maintains relationships in support of business objectives. The Analyst provides post-sales technical product support, analyzes customer business needs, develops technical requirements, prepares RFQ responses, configures integrated solutions, and implements client solutions. The analyst may serve as the primary technical point of contact between customer staff and the enterprise’s development or engineering organization, and consults with sales. The role requires broad knowledge of computer environments, platforms, and technologies, along with in-depth knowledge of enterprise products. The Specialist provides post-sales support by coordinating resolution of customer problems, maintaining and installing applications or solutions, and performing bug verification, release testing, and beta support for one or more products. The specialist may work at customer sites to design and install applications and needs knowledge of one or more enterprise products and familiarity with multiple applications.
Requirements
- Manager: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience.
- Manager: At least 7 years of high-tech industry and/or IT experience in product engineering, development, and support functions.
- Manager: Experience managing teams and projects across multiple technological and business environments.
- Analyst: Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
- Analyst: At least 4 years of high-tech industry and/or IT experience in product engineering, development, and/or support functions.
- Analyst: Broad knowledge of multiple computer environments, platforms, and technologies, and in-depth knowledge of the enterprise’s products.
- Specialist: Associate’s or bachelor’s degree, or technical institute degree/certificate, in Computer Science, Information Systems, or a related field, or equivalent work experience.
- Specialist: 0 to 1 year of related high-tech industry and/or IT work experience.
- Specialist: Knowledge of one or more enterprise products and familiarity with multiple applications.
Responsibilities
- Manager: Develop business strategy and provide direction for the technical product support function.
- Manager: Lead a team resolving customer technical problems, preparing technical RFQ responses, supporting sales on technical product issues, and delivering, installing, and supporting software releases.
- Manager: Manage the technical interface with customers, including RFQ specification reviews, hands-on testing and modeling, and coordination with development and engineering on systems design at customer sites.
- Manager: Build and maintain relationships that support business objectives.
- Analyst: Analyze customers’ business needs, develop technical requirements, prepare technical responses to RFQs, configure integrated solutions, and implement client solutions.
- Analyst: May act as the primary contact between customer technical staff and the enterprise’s development or engineering organization.
- Analyst: Serve as a technical consultant to the sales team.
- Specialist: Coordinate resolution of customer problems and maintain and install applications or solutions.
- Specialist: Perform bug verification, release testing, and beta support for one or more products.
- Specialist: May design and install applications at customer sites.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
