Product Technical Support Specialist

Volvo Group•Chesapeake, VA

1d•$72,600 - $89,700•Onsite

About The Position

Volvo Penta North America delivers power solutions for marine and industrial applications as part of the Volvo Group. The Product Technical Support Specialist supports dealers, OEMs, customers, and colleagues with technical requests involving Volvo Penta marine and industrial engines, electric and hybrid drive systems, transmissions, and control systems. The role uses case-management tools, phone, email, and other communication channels to address product application, troubleshooting, and repair needs across the product range. It is based on-site in Chesapeake, Virginia, with flexibility in coordination with the manager under Volvo Group work principles, and reports to the Manager, Technical Services. The specialist provides technical and diagnostic assistance, supports warranty repair authorizations and policy compliance, documents stakeholder interactions, and shares product information. The role also identifies product-quality trends and contributes feedback for continuous improvement. It requires maintaining current knowledge of products and electronic diagnostic tools and serving as a technical resource to colleagues through analysis, diagnostics, and customer interaction.

Requirements

Associate’s degree, a two-year technical certification or degree, another relevant certification, or an equivalent combination of education and experience.
Knowledge of troubleshooting and repair of marine or industrial engines.
Knowledge of marine and/or industrial service trade practices and activities through direct experience or hands-on education or training.
Regular day-to-day experience with Microsoft products such as Outlook, Teams, Excel, and PowerPoint.
Demonstrated interpersonal skills and ability to work with employees, leaders, customers, suppliers, partners, and other stakeholders at all levels.
Legally authorized to work in the United States and not require employment visa sponsorship now or in the future.

Nice To Haves

Engine service and repair certifications are especially helpful.
At least two years of hands-on engine experience, especially in heavy equipment and/or marine applications, is preferred.
At least one year of customer-facing experience; corporate or B2B experience is preferred.
Knowledge of primary electronic diagnostic troubleshooting equipment.

Responsibilities

Respond to authorized Volvo Penta dealers with technical and diagnostic support and warranty repair authorizations for marine and industrial product lines, including engines, electric and hybrid drive systems, transmissions, and electronic control systems.
Enter and maintain clear, complete records of dealer and OEM interactions in the ARGUS case-management system.
Share technical and general product information with internal and external stakeholders.
Advise and assist dealers and colleagues with VPNA warranty policies and procedures.
Coordinate with the warranty department on claims requiring pre-authorization, ensuring compliance with policies.
Identify product-quality trends and share information and feedback with field service, trainers, and other teams to support continuous improvement.
Maintain comprehensive, up-to-date technical knowledge of new and existing products and applicable electronic diagnostic tools.
Serve as a technical expert for VPNA colleagues through in-depth technical analysis, diagnostics, and direct customer interaction.