Technical Support Analyst - (Onsite - Grayling & Gaylord, MI)

Munson Healthcare•Grayling, MI

6d•Onsite

About The Position

The Technical Support Analyst is responsible for implementing and supporting IT equipment. The role assists senior staff and project leaders with configuring, maintaining, and installing IT equipment. The position is staffed by experienced personnel with sufficient education and/or experience to perform most tasks independently. The analyst provides operational technology support and maintains concise, timely, and detailed documentation for hardware and software service requests, installations, removals, operating processes, and departmental hardware and software inventories. The role monitors and processes tickets; troubleshoots and resolves hardware, operating system, application, and desktop problems using documented procedures; and escalates more complex issues to appropriate information systems resources. Responsibilities also include preparing, installing, and removing hardware and software; connecting hardware to the network; collaborating with vendors and other information systems staff to resolve technical issues; and performing predefined functions during downtime procedures, including departmental rounding and relaying pertinent information to the command center. The analyst performs spreadsheet, database, and word processing functions, maintains security, manages multiple tasks without significant supervision, identifies opportunities to improve customer service, analyzes business or technology issues with occasional guidance, and provides one-on-one user education. Other duties may be assigned. This is a full-time, onsite position with a primary location in Grayling, Michigan, and a secondary location in Gaylord, Michigan. The shift is days. Employees must be vaccinated or have lab-confirmed immunity for measles, mumps, rubella, and varicella, and must receive an annual flu vaccine or have an approved medical or religious exemption.

Requirements

Meet one of the following education and experience combinations: a bachelor's degree or equivalent in CIS, MIS, IS, computer science, engineering, or business administration, with an emphasis in information systems.
Alternatively, have a bachelor's degree or equivalent in a related field, such as statistics, mathematics, or physics, and one year of related experience.
Alternatively, have an associate degree or equivalent in CIS, MIS, IS, computer science, engineering, or business administration, with an emphasis in information systems, and two years of related experience.
Alternatively, have a high school diploma or GED and four years of equivalent experience in CIS, MIS, IS, computer science, engineering, or business administration, with an emphasis in information systems.
Be vaccinated or have lab-confirmed immunity for measles, mumps, rubella, and varicella; receive the flu vaccine during the hiring year's flu season and annually thereafter, or have an approved medical or religious exemption.

Responsibilities

Implement and support IT equipment.
Assist senior staff and project leaders with configuring, maintaining, and installing IT equipment.
Provide operational support of technology and document hardware and software service requests, installations, and removals.
Maintain technical documentation of operational processes and procedures, as well as departmental hardware and software inventories.
Monitor and process tickets; troubleshoot and resolve hardware, operating system, application, and desktop problems using documented procedures.
Escalate complex issues to appropriate information systems resources.
Prepare, install, and remove hardware and software, and connect hardware to the network.
Work with vendors and other information systems staff to resolve application, operating system, desktop, network, and hardware issues.
Perform predefined downtime functions, including departmental rounding and relaying pertinent information to the command center.
Perform spreadsheet, database, and word processing functions.
Maintain proper security and manage multiple tasks simultaneously without significant supervision.
Provide ideas for improving customer service.
Analyze business or technology issues with occasional guidance.
Provide one-on-one education to users.
Perform other duties as assigned.