Technical Support Analyst

PrimeSource Building Products • Irving, TX

6d • Onsite

About The Position

PrimeSource Building Products, Inc. is hiring an experienced Support/Help Desk Analyst to provide technical support to users throughout the company. The position is based at the company’s corporate headquarters in Irving, Texas and is not remote. The analyst supports a range of platforms, devices, hardware, and software, maintains technical support service levels at or above company standards, and contributes ideas and process improvements. The role includes mobile, telecom, and device support, substantial interaction with end users, and other technical support as needed. The successful candidate will manage their tasks and priorities, work with business entities to gather project requirements and implement improvements, and collaborate as part of a team. A bachelor’s degree and/or related experience and training is required, as described in the education qualifications.

Requirements

• Bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of Internet software and Microsoft Office, including Word, Excel, and Outlook.
• Experience supporting mobile devices, PC hardware, and Windows XP, 7, and 8/10 operating systems.
• Experience with Active Directory, Windows Event Viewer, Remote Desktop Protocol, and Microsoft Updates.
• Experience with computer hardware and peripherals, including monitors, add-on cards, docking stations, and cabling.
• Experience with wired and wireless networks and Bluetooth.
• Experience with hardware installation and device driver management.
• Experience with printer management and basic Layer 1 network troubleshooting.
• Experience supporting iOS and Android mobile devices.
• Knowledge of DHCP, DNS, and other standard network protocols.
• Problem-solving skills and ability to adapt to new situations.
• Ability to work effectively in a team.
• Must work from the company headquarters in Irving, Texas; this is not a remote position.

Responsibilities

• Provide support to company users across Windows, Office, laptops, desktops, tablets, IP phones, and miscellaneous hardware and software.
• Manage time and priorities for assigned tasks.
• Recommend potential savings and improvements to management.
• Develop process improvements to better serve employees.
• Work with business entities to gather requirements for projects when necessary.
• Recommend changes that improve the department.
• Work with business teams to implement process improvements.
• Troubleshoot across a range of technical areas and develop solutions, including in unfamiliar situations.
• Conduct surveys to determine user needs.
• Contribute to and support colleagues as part of a team.
• Provide mobile, telecom, mobile device, and other technical support as needed.
• Support users remotely using supplied tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level