Branch Specialist Technical Support

Sherwin-Williams • Mobile, AL

3d • Onsite

About The Position

This position supports the success of Sherwin-Williams retail stores by working closely with wholesale customers to identify their needs, answer questions about products, and recommend solutions. The specialist resolves customer concerns, maintains current knowledge of product features, and helps uphold product and store quality standards while providing excellent customer service and meeting store sales goals.

The role involves customer contact, including possible contact with minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. The selected candidate will work at Store #2357, 5250 Kooiman Rd., Mobile, AL 36582. A criminal-history review is required by the Company to protect its business, operations, reputation, and the safety of customers, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must have a valid, unrestricted driver's license.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Must be able to tolerate non-toxic paint odors and wear a respirator as required.
• For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous experience selling paint and paint-related products.
• Previous experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.
• Experience with Chemical Coatings products and customers.

Responsibilities

• Ensure customer quality and service expectations are met.
• Assist customers in preparing paint specifications for product applications.
• Troubleshoot online technical problems, including correcting product batches and formulations.
• Advise customers about product line changes and improvements.
• Maintain expertise in equipment use and surface preparation.
• Shade product batches using the intermix system.
• Assist customers with product inventory control and reordering.
• Train customers on product knowledge and application methods.
• Evaluate product complaints and determine the best way to resolve them.
• Assist sales representatives by preparing samples and panels for presentations.
• Coordinate technical service issues among the branch, sales representatives, and product service room.
• Maintain customer technical-service issue files for follow-up.
• Maintain the facility to Sherwin-Williams standards through proper maintenance, repair, and housekeeping.
• Identify facility problems and make recommendations.
• Follow designated loss-prevention, security, and safety practices; correct or report non-compliance with procedures and policies.
• Handle, store, label, clean up spills, dispose of hazardous materials and waste, and file associated paperwork properly.
• Troubleshoot and resolve customer problems with spray equipment.
• Document potential wholesale leads and refer them to the appropriate sales representative.
• Operate material-handling, color-matching, tinting, mixing, and laboratory-testing equipment safely as required.
• Assist with physical inventory.
• Assist with color blending, warehouse, and delivery responsibilities as needed.
• Perform other duties as assigned.

Benefits

• Rewards, benefits, and flexibility intended to support health and well-being.
• Opportunities to learn, develop new skills, and grow one's contribution.
• An inclusive team and commitment to company and broader communities.
• Benefits offerings include retirement, health care, well-being, and daily commute support; eligibility may depend on hiring circumstances.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed