Branch Specialist Technical Support

Sherwin-Williams • Philadelphia, PA

7d • Onsite

About The Position

The Branch Specialist Technical Support role supports the success of Sherwin-Williams retail stores by working with wholesale customers to understand their needs, answer questions about products, recommend solutions, and promptly resolve concerns. The role is responsible for delivering excellent customer service while meeting store sales goals, maintaining knowledge of product features, and upholding product and store quality standards.

The position provides technical assistance with paint specifications, product applications, batches and formulations, equipment, surface preparation, product complaints, and spray equipment. It also coordinates technical service issues, keeps customer service records for follow-up, supports sales representatives with presentation materials, and assists with inventory, color blending, warehouse, and delivery tasks as needed. The role includes safe operation of material-handling, color-matching, tinting, mixing, and laboratory-testing equipment, as well as maintaining the facility and following safety, security, loss-prevention, and hazardous-material procedures.

The role is based at Store #4398, 2301 E Venango St, Philadelphia, PA 19134. Work may include scheduled evening and weekend hours. Job duties involve contact with customers, which may include minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that it conducts a criminal-history review for business, operational, and safety reasons.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status now or in the future.
• Must be able, with or without reasonable accommodation, to retrieve materials from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Must be able to tolerate non-toxic paint odors and wear a respirator when required.
• For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• Valid, unrestricted driver's license.
• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.
• Experience with Chemical Coatings products and customers.

Responsibilities

• Ensure customer quality and service expectations are met.
• Help customers prepare paint specifications for product applications.
• Troubleshoot online technical problems, including correcting product batches and formulations.
• Advise customers about product-line changes and improvements.
• Maintain expertise in equipment use and surface preparation.
• Shade product batches using the intermix system.
• Assist customers with product inventory control and reordering.
• Train customers on product knowledge and application methods.
• Evaluate product complaints and determine how best to resolve them.
• Prepare samples, panels, and other materials for sales-representative presentations.
• Coordinate technical service issues among the branch, sales representatives, and product service room.
• Keep customer technical-service issues on file for follow-up.
• Maintain the facility to Sherwin-Williams standards through proper maintenance, repair, and housekeeping.
• Identify facility problems and make recommendations.
• Follow designated loss-prevention, security, and safety practices; correct or report non-compliance with procedures and policies.
• Handle, store, label, clean up spills involving, and dispose of hazardous materials and waste properly, and file associated paperwork.
• Troubleshoot and resolve customer problems with spray equipment.
• Document potential wholesale leads and refer them to the appropriate sales representative.
• Safely operate material-handling, color-matching, tinting, mixing, and laboratory-testing equipment as required.
• Assist with physical inventory.
• Assist with color blending, warehouse, and delivery responsibilities as needed.
• Perform other duties as assigned.

Benefits

• A range of benefits intended to support health and well-being.
• Career learning, development, and growth opportunities.
• An inclusive team and commitment to employees’ and broader communities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed