Branch Specialist Technical Support

Sherwin-Williams•Philadelphia, PA

6d•Onsite

About The Position

This position supports the success of Sherwin-Williams retail stores by working closely with wholesale customers to identify their needs, answer questions about products, recommend solutions, resolve concerns, and help achieve excellent customer service and store sales goals. The role requires staying current on product features and maintaining product and store quality and visual standards. The selected individual will work at Store #4398, 2301 E Venango St, Philadelphia, PA 19134. The position involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams states that it will review criminal history for this role to protect its business, operations, reputation, and the safety of customers, employees, vendors, contractors, and the public.

Requirements

Be at least 18 years of age.
Be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Be able to tolerate non-toxic paint odors and wear a respirator when required.
For current Sherwin-Williams employees: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

Valid, unrestricted driver’s license.
High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language, including Spanish.
Experience with Chemical Coatings products and customers.

Responsibilities

Ensure customer quality and service expectations are met.
Assist customers in preparing paint specifications for product applications.
Troubleshoot online technical problems, including correcting product batches and formulations.
Advise customers of product-line changes and improvements.
Maintain expertise in equipment use and surface preparation.
Shade product batches using an intermix system.
Assist customers with product inventory control and reordering.
Train customers on product knowledge and application methods.
Evaluate product complaints and determine how best to resolve them.
Assist sales representatives by preparing samples and panels for presentations.
Coordinate technical service issues among the branch, sales representatives, and product service room.
Maintain customer technical service issue records for follow-up.
Maintain the facility to Sherwin-Williams standards through maintenance, repairs, and housekeeping.
Identify facility problems and make recommendations.
Follow designated loss-prevention, security, and safety practices; correct or report non-compliance with procedures and policies.
Properly handle, store, label, clean up spills, dispose of hazardous materials and waste, and complete associated paperwork.
Troubleshoot and resolve customer problems with spray equipment.
Document and refer potential wholesale leads to the appropriate sales representative.
Safely operate material-handling, color-matching, tinting, mixing, and laboratory-testing equipment as required.
Assist with physical inventory.
Assist with color blending, warehouse, and delivery responsibilities as needed.
Perform other duties as assigned.