Technical Support Jobs

About The Position

Requirements

• Bachelor’s degree or equivalent in a technical field.
• More than 7 years of experience with Applied Materials DDP products or similar.
• Experience with DDP [CVD] products is required.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Excellent interpersonal and communication skills.
• Ability to handle stressful situations and effectively manage difficult problems.
• Familiarity with Microsoft applications and internal applications such as SAP, VSPI, and ARK.

Responsibilities

• Support multiple technical escalations, focusing on time to resolution and quality of work.
• Attend customer field-issue meetings with FSO and collaborate with business-unit engineers.
• Recommend best practices to improve products, processes, or services.
• Publish technical lessons learned, troubleshooting guides, and technical papers.
• Provide on-site coaching to FSO personnel.
• Support NPI development early in the product life cycle and at key customer sites.
• Create or collaborate in creating innovative advanced troubleshooting tools.
• Provide remote and on-site technical support for complex equipment malfunctions, wafer issues, and performance-enhancement programs.
• Use systematic, data-driven troubleshooting and diagnostic tools; establish success criteria, develop action plans, analyze findings, perform root cause analysis, and support repair activities through escalation closure.
• Provide technical feedback to improve fleet performance, improvement programs, and upgrades.
• Develop troubleshooting guides and technical documentation to enhance field engineers’ knowledge.
• Coach field engineers in troubleshooting techniques, work ethics, and cultural norms.

Benefits

• Comprehensive benefits package.
• Potential eligibility for a bonus program and stock awards, as applicable.
• Programs and support intended to encourage employee health, wellbeing, personal growth, and professional development.