Cleaning & Maintenance– Technical Support Representative

Shaw • Denver, CO

5d • Remote

About The Position

Shaw Industries is seeking a CAM Technical Support Representative to support its commercial and residential businesses. The role requires knowledge of cleaning and maintaining all categories of flooring, strong communication and interpersonal skills, and the ability to solve problems, demonstrate proper cleaning methods, and understand the equipment and chemicals used to maintain Shaw products. It is a remote opportunity based in Colorado or Texas, with an average of 60–80% travel to job sites during the week.

The representative provides technical expertise, training, and support to customers and sales representatives, and serves as a field inspector and resource for flooring cleaning and maintenance issues. The role also develops technical literature, conducts cleaning studies and trials, evaluates chemicals and equipment, and supports Shaw's warranty process. Work hours may fall outside normal daytime hours. Work environments range from climate-controlled spaces to warehouse testing areas, with temperatures of 40–95°F and exposure to light dust and spot-cleaning solvents.

Requirements

• High school diploma or GED.
• At least 3 years of commercial and residential cleaning and maintenance experience.
• Extensive understanding of commercial and residential cleaning and maintenance processes, methods, equipment, chemicals, and techniques.
• Adequate public speaking, teaching, and training skills, with the ability to communicate verbally and in writing with customers, installers, sales personnel, general contractors, and broad audiences.
• Leadership abilities, professionalism, and the ability to maintain confidentiality of sensitive interdepartmental matters and proprietary information.
• Self-motivation and good organizational and time management skills.
• Ability to accommodate an average of 60–80% travel to job sites during the week.
• Adaptability and willingness to accommodate sudden schedule changes.
• Ability to travel by car and air unassisted.
• Ability to perform floor cleaning and maintenance while standing or kneeling with properly fitting knee pads; work may be strenuous depending on the technique.
• Ability to bend, stoop, squat, reach, and manipulate cleaning equipment and materials.
• Ability to lift and carry up to 100 pounds.
• Availability for work hours that may fall outside normal daytime hours.

Nice To Haves

• Resilient cleaning and maintenance experience and/or professional certifications.
• Carpet cleaning and maintenance experience and/or professional certifications.

Responsibilities

• Provide professional expertise in cleaning and maintaining commercial and residential flooring products in applicable end-use environments.
• Apply knowledge of flooring product characteristics, cleaning methods, chemicals, and equipment.
• Support sales representatives with training, projects, and product performance.
• Provide technical support and training to professional carpet and floor cleaning businesses, the janitorial supply industry, facility management groups, and other related audiences.
• Provide cleaning and maintenance training for new-hire sales representatives.
• Attend and work trade shows as a technical resource, providing training, demonstrations, and technical guidance.
• Inspect field project situations, analyze problems, propose solutions and corrective actions, and demonstrate solutions to customers when required.
• Prepare and promptly submit or file inspection reports, product reviews and testing, and related documents.
• Use field situations as training opportunities to help others resolve future issues.
• Discuss cleaning and maintenance techniques in detail and defend recommendations verbally and in writing, including in difficult situations.
• Develop technical literature for maintaining Shaw products, including technical bulletins and maintenance videos, and provide sign-off in the Shaw warranty process.
• Conduct cleaning studies on methods and products to address industry cleaning issues.
• Evaluate and test cleaning chemicals.
• Evaluate and test new cleaning machines and equipment.
• Plan and conduct cleaning trials.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED