Technical Support Engineer, Associate

Qualcomm • San Diego, CA

6d • $27 - $40

About The Position

Qualcomm Technologies, Inc. is hiring an Associate Technical Support Engineer in the Operations Group’s Test Equipment Coordination/Planning area. The role provides technical support and maintains electronic measurement and test platforms and equipment (M&TE) for engineering and manufacturing areas. It also supports M&TE software and operating-system integrations by diagnosing and troubleshooting common problems.

The position manages equipment throughout its lifecycle, including installation, configuration, deployment, maintenance, onboarding, relocation, retirement, inventory tracking, and documentation. It coordinates calibration recalls and preventive maintenance, supports compliance and audit readiness, and monitors equipment status. The role provides technical assistance for laboratory instrumentation, test systems, associated software, and network-attached instruments; installs and maintains operating systems, drivers, firmware, and applications; and supports engineering laboratory setup and test-environment readiness.

The engineer serves as the primary contact for M&TE support requests, documents incidents and resolutions, maintains procedures and user guides, and assists with training materials. The role also contributes to continuous improvement in equipment reliability, inventory accuracy, calibration compliance, and service delivery.

The listed pay range is $26.95–$40.45. Qualcomm also describes a competitive annual discretionary bonus program, potential annual RSU grants, and a competitive benefits package; further details are available from a recruiter and through the company’s US benefits information.

Requirements

• Bachelor’s degree and 1+ year of relevant operations experience, or an associate’s degree and 3+ years of relevant operations experience, or a high school diploma or equivalent and 5+ years of relevant operations experience.
• A completed advanced degree in a relevant field may substitute for up to one year of work experience; a master’s degree substitutes for one year.

Responsibilities

• Install, configure, deploy, and maintain measurement and test equipment across engineering and laboratory environments.
• Support equipment onboarding, relocation, retirement, and asset disposition activities.
• Track M&TE assets in inventory management systems and enterprise databases, and maintain equipment documentation, configurations, warranty records, and technical specifications.
• Coordinate calibration recalls and preventive maintenance; track schedules, support audit readiness and compliance, and escalate overdue calibration or maintenance requirements.
• Provide first-level and intermediate technical support for laboratory instrumentation, test systems, and associated software.
• Diagnose and resolve hardware, software, operating-system, and connectivity issues affecting M&TE; investigate performance, reliability, and user-reported issues.
• Escalate complex technical issues to IT organizations, engineering teams, manufacturers, or external service providers, and support root-cause investigations and corrective actions.
• Support engineering projects through test-equipment installation, configuration, and validation; assist with laboratory setup, instrumentation connectivity, and test-environment readiness.
• Support network-attached instruments, including configuration, access, security, and connectivity troubleshooting.
• Collaborate with engineering teams to improve equipment utilization and operational efficiency.
• Install, configure, and maintain operating systems, drivers, firmware, and software applications supporting M&TE, including Windows, Linux, and macOS environments.
• Assist with software licensing, updates, patches, and version control; monitor system health and equipment and application availability.
• Serve as the primary point of contact for M&TE support requests and respond to customer inquiries in a timely and professional manner.
• Document incidents, resolutions, preventive actions, and support activities in ticketing systems.
• Develop and maintain technical procedures, user guides, and troubleshooting documentation; assist in creating and delivering training materials.
• Identify improvement opportunities and participate in initiatives involving automation, digital asset management, data integrity, and operational best practices.

Benefits

• Competitive annual discretionary bonus program.
• Opportunity for annual RSU grants; employees on sales-incentive plans are not eligible for the annual bonus.
• Competitive benefits package designed to support employees at work, at home, and at play.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level