Technical Product Support (TPS) Engineer III – (E3)
About The Position
The Technical Product Support (TPS) Engineer provides technical support for all relevant aspects of equipment at a specific customer site, including escalations, fleet performance, system installations, improvement programs, and upgrades. The role serves as an intermediary and field escalation focal point between the customer and the Division, providing technical support and documentation to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging equipment. The Engineer supports Alpha Sites for Engineering with installation, operation, calibration, service, and testing of new hardware, processes, or software designs in-house or on engineering tools. The role also provides Beta Site support for installation, operation, calibration, service, and testing of new hardware, software, or processes on customer tools. Additional work includes reviewing Engineering Change Orders (ECOs), generating system performance data and reports, supporting documentation such as CENs and BKMs, and creating and reviewing technical improvement, system upgrade, and support plan documentation. The Engineer presents information at the customer level and ensures field implementation. This position is based in Santa Clara, California. It is a full-time regular role and is not relocation eligible. The listed salary range is $110,500 to $152,000. Selected candidates may also be eligible for bonus and stock award programs, as applicable.
Responsibilities
- Provide technical support for customer-site escalations, fleet performance, system installations, improvement programs, and upgrades.
- Serve as an intermediary and field escalation focal point between the customer and the Division.
- Provide technical support and documentation to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging equipment.
- Support Alpha Site activities for Engineering, including installation, operation, calibration, service, and testing of new hardware, processes, or software designs.
- Provide Beta Site support for installation, operation, calibration, service, and testing of new hardware, software, or processes on customer tools.
- Initiate and review ECOs to ensure data supports the fix, and follow up with communication to the field.
- Generate and present system performance data, including MTBF, MTBI, availability, process data, and I/W spending analysis.
- Support GPS in generating documentation such as CENs and BKMs.
- Create and review documentation covering technical improvements, system upgrades, and support plans.
- Present information at the customer level and ensure field implementation.
Benefits
- Comprehensive benefits package
- Potential eligibility for bonus and stock award programs, as applicable
- Supportive work culture that encourages learning, development, and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
