DDP [CVD] Technical Support Engineer - (E3)

Applied Materials • , TX

3d • $96,000 - $132,000

About The Position

Applied Materials is hiring a Technical Support Engineer for its DDP [CVD] products. The role provides remote and on-site technical support to Field Service Organization (FSO) personnel for highly complex equipment malfunctions, wafer issues, and performance-enhancement programs that first-line support could not resolve. The engineer uses systematic, data-driven troubleshooting to establish success criteria, develop action plans, analyze findings, perform root cause analysis, and support repair activities through escalation closure.

The position supports technical escalations at customer sites, provides technical feedback to improve fleet performance and upgrades, coaches field engineers, and develops troubleshooting guides and other technical documentation. It also collaborates with FSO and business-unit engineers, supports new product introduction (NPI) development at key customer sites, and helps create advanced troubleshooting tools. Travel is generally 25% and may reach 50%.

Requirements

• Bachelor’s degree or equivalent in a technical field.
• More than 7 years of experience with Applied Materials DDP products or similar.
• Experience with DDP [CVD] products is required.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Excellent interpersonal and communication skills.
• Ability to handle stressful situations and effectively manage difficult problems.
• Familiarity with Microsoft applications and internal applications such as SAP, VSPI, and ARK.

Responsibilities

• Support multiple technical escalations, focusing on time to resolution and quality of work.
• Attend customer field-issue meetings with FSO and collaborate with business-unit engineers.
• Recommend best practices to improve products, processes, or services.
• Publish technical lessons learned, troubleshooting guides, and technical papers.
• Provide on-site coaching to FSO personnel.
• Support NPI development early in the product life cycle and at key customer sites.
• Create or collaborate in creating innovative advanced troubleshooting tools.
• Provide remote and on-site technical support for complex equipment malfunctions, wafer issues, and performance-enhancement programs.
• Use systematic, data-driven troubleshooting and diagnostic tools; establish success criteria, develop action plans, analyze findings, perform root cause analysis, and support repair activities through escalation closure.
• Provide technical feedback to improve fleet performance, improvement programs, and upgrades.
• Develop troubleshooting guides and technical documentation to enhance field engineers’ knowledge.
• Coach field engineers in troubleshooting techniques, work ethics, and cultural norms.

Benefits

• Comprehensive benefits package.
• Potential eligibility for a bonus program and stock awards, as applicable.
• Programs and support intended to encourage employee health, wellbeing, personal growth, and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior