Technical Product Support (TPS) Engineer III – (E3)
About The Position
Applied Materials is seeking a Technical Product Support (TPS) Engineer to provide technical support for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades. The role serves as an intermediary and field escalation focal point between the customer and the Division, providing technical support and documentation to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging equipment. The engineer provides Alpha Site support to Engineering for installation, operation, calibration, service, and testing of new hardware, processes, or software designs, in-house or on an engineering tool. The role also provides Beta Site support for installation, operation, calibration, service, and testing of new hardware, software, or processes on customer tools. Additional work includes reviewing ECOs, reporting system performance data, supporting documentation development, presenting technical information to customers, and ensuring field implementation. The role requires conceptual and practical expertise in its discipline, problem-solving across complex issues, and the ability to explain sensitive or difficult information and build consensus. The engineer may serve as a resource for less experienced colleagues and lead small projects. The position is based in Austin, Texas, is full-time and regular, requires travel 25% of the time, and is eligible for relocation.
Requirements
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
- Has knowledge of best practices and how own area integrates with others; awareness of competition and market differentiators.
- Solves complex problems, takes new perspectives on existing solutions, and exercises judgment based on analysis of multiple information sources.
- Explains difficult or sensitive information and works to build consensus.
- Able to travel 25% of the time.
Responsibilities
- Provide technical support for customer escalations, fleet performance, system installations, improvement programs, and upgrades.
- Act as an intermediary and field escalation focal point between the customer and the Division.
- Provide technical support and documentation to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging equipment.
- Provide Alpha Site support to Engineering for installation, operation, calibration, service, and testing of new hardware, processes, or software designs, in-house or on an engineering tool.
- Provide Beta Site support for installation, operation, calibration, service, and testing of new hardware, software, or processes on a customer tool.
- Initiate and review ECOs to ensure data supports a fix, and follow up with communication to the field.
- Generate and present system performance data, including MTBF, MTBI, availability, process data, and I/W spending analysis.
- Support GPS in generating documentation such as CENs and BKMs.
- Create and review documentation covering technical improvements, system upgrades, and support plans.
- Present documentation and technical information at the customer level and ensure field implementation.
Benefits
- Comprehensive benefits package
- Potential eligibility for a bonus program
- Potential eligibility for a stock award program
- Relocation eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
